BarelineReviews of bareline.com

Very prompt customer service! I had a change of mind on the size last minute after purchasing my V2 Denim Jeans, and sent an email out to their support team immediately. Not only did they respond with it 24 hours, they were able to accommodate the change and also provided me lots of detailed tips and answers to my questions regarding sizing. Don’t know why the other reviews are so low, this company has excellent customer service. Will definitely purchase again!!

I’m extremely disappointed with my experience with Bareline. I purchased an items that didn’t fit and expected to be able to exchange it for the correct size. Instead, I was told that they do not offer exchanges at all. Their solution is to return the item for store credit, have the return shipping cost deducted, and then place an entirely new order for the correct size. To make matters worse, they will not honor the original purchase price, meaning I could end up paying more simply because the item I originally purchased didn’t fit. I understand that businesses have return policies, but I find this process unnecessarily expensive and customer-unfriendly. A customer who simply needs a different size should not have to pay return shipping, receive store credit instead of an actual exchange/refund, and potentially pay a higher price to reorder the exact same item. The company’s response was essentially that this is their policy and they cannot make an exception. My advice: read the return policy very carefully before ordering from Baseline/Bareline. If you’re unsure about sizing, be aware that a simple size exchange can turn into additional shipping costs, store credit, and potentially paying a higher price for the replacement. Unfortunately, based on this experience, I would not order from them again.

Second purchase made. I ordered the wrong size and needed to exchange. Bareline made the process so easy and they were very quick to support and help me with the process. Will be purchasing again!

My son is skinny and wears adult small from every store we have ever purchased, shirts typically fit him super loose and long as a result. The shirts we ordered from bareline are so small they look like they fit a small child. And not good quality. Then you have to go through quite a process to file a return. Then they tried to say you can only get store credit for their cheap products. Nowhere at checkout does it say returns aren’t valid- in fact the complete opposite- “14 day return no questions asked.” Chargeback it is.

Clothes were comfortable and look good

Amazing customer service!!!

Very good customer service some of the best. Got back to me within minutes

I never actually got any items from this company, I instead requested a refund for some jeans I bought as the amount charged from my account was far greater than what I had originally seen when checking out, it turned out that the price was actually in USD, and this was not clearly shown to me when checking out. Obviously this was a problem so I contacted them through email and the person in charge of assisting me did a great job and walked me through the whole process in which I eventually got my refund. However the convo did take multiple days because of how long the response time was. But in the end Their team in charge of customer service is genuinely the only reason I'm giving my 3 stars, if it weren't for them I would have chosen 1 star so do with that information what you will.