BarsalaReviews of barsala.com

We had a reservation in Indianapolis at 9onCanal by Barsala between the 7th and the 10th of November 2024. The check-in was horrible. We paid in advance. We were asked when we would like to check in, and we picked the earliest time, which was 5 p.m. They sent us some link with a form to fill out, but it didn't work. After a lot of hustle, we got another link, and we were promised that we can check in at 5 a.m., but they went silent. I had to insist to receive the address and the code from the key lock, and we managed to check in somehow at 6 p.m. on the 7th of November, and we left on the 10th of November. The real problem occurred 5 days later. They falsely and illegally charged me 250$ on the 15th of November, without any explanations. I contacted them and they said the charge was for losing the keys. Even though, after some discussions, they admitted that they have mistaken me for another customer, and told me on the 16th of November that they will refund me, they failed to do so until now. They always came up with some lame excuse. It's already 2025, and they still keep ignoring me.

If I could give a zero, I would! I had a reservation booked via VRBO with Barsala in Tampa, Florida. The reservation was booked for over two months. We were so excited because my brother lives in the same complex and it was going to make our family visit so convenient! 24 hours prior to arrival, the nightmare began. I received a text asking to check-in for my rental and I happily did so. I received all the necessary information - i.e. the unit number, the key codes, rules, etc. My family was excited! Then I received an email from VRBO about 4 hours later (and less than 24 hours from actual check in) stating that my reservation was cancelled. No calls, nothing. Just a generic email from VRBO. I thought it was a mistake and called Barsala directly. How could my reservation be cancelled? It was paid in full and I just received all the detailed check-in info?? The Barsala rep I spoke with didn’t have details regarding the reason my reservation was cancelled but she saw it was definitely cancelled in the system. I requested a new unit and she said that there was indeed availability so she booked me a new room. I asked for confirmation many times that I was good to go - and she said yes. She charged my credit card and sent me the confirmation email and recommended I check in immediately via text, which I did. All seemed good to go! Thank goodness, right?!? BUT, as soon as we landed at 2pm, I got a text saying, “we apologize but your reservation has been cancelled. We appreciate your understanding”. WHAT?!? Less than 3 hours until check in! When I got the text, I was literally walking to the rental car company at the airport. I was traveling with my mother and two children, both under ten! It was a complete and utter disaster. I called demanding answers, and nothing. All I got was that they were overbooked. I requested a call from a manager. All I got was a text saying sorry, they were over booked. To make a long story short, we finally found a hotel room - 25 mins away from where we intended to stay - and paid way more than we anticipated I WOULD NEVER DO BUSINESS WITH THIS OUTFIT AGAIN! I wanted to leave a review on Barsala’s site, but they won’t let you - not surprised! And I wanted to review via VRBO, but I can’t because they cancelled my reservation outright. I will say, Barsala did provide a full refund - twice. And thanks to VRBO, they are very accommodating for the mishap and are paying the difference in price (they’ve been great to work with). But it was a nightmare and Barsala provided no help or care in making things ok. STAY AWAY!

I have stayed with Barsala at the 600 in Birmingham 3 times now. The property is perfectly located for my work and also beautiful. The customer service is mind blowingly awful. I wont be back. First stay I was locked out of the building. They fixed it after an hour. It was hot as hades and I had groceries. I have never heard back when texting their local support number. After the first visit they said “oh, that is the wrong number” but then proceeded to give me that same number for my other stays. Fridge broke and i e melted all over the floor. They sent someone after 24 hours but never fixed it. All my food had to be thrown away. No acknowledgement, no apology. Check in time is 5pm…ridiculous. I paid $99 to check in at 3, got here, no code for check in, 95 degrees, 3 people plus luggage standing outside, text them for the code and they say “ we don’t accommodate early check in”. They still have my money. Also, they advertise amenities (gym, rooftop deck) on Marriotts website but they don’t give you access. Only stay with Barsala if you like a nice property but don’t care at all about sevice.

Terrible service, dirty units and lack of basics

My sister went to the Cleveland Barsala, which she booked in January of this year for the eclipse this week. When they arrived, they said her reservation had been cancelled. And there were other people there as well in the same situation. In addition to the $1400 for which she got no room, they also charged her Visa another $300, for WHAT she no idea.

Just wanted to give people a heads up who may be looking for short term housing. I'm a travel nurse and made the mistake of booking The Mod at Mills with Barsala. This used to be a hotel..basically still is it's just priced like an expensive apartment and common areas don't get cleaned like at an apartment. I haven't seen the hall carpets vacuumed once in 2 months. This place is absolutely gross. It is unsafe, someone kicked in the locked door, multiple packages stolen from outside my door (because they do not give you a mailbox), people sleeping on stairs, trash EVERYWHERE including used condoms. Upstairs toilet leaking into my bathroom. Roaches, trash bags leaking in the halls and on the stairs for days at a time. People yelling and partying all hours of the night. Just in the last 5 days the cops have been here twice on domestics. Barsala states they have no control as they share the building and can't help what other tenants do. Cutting my lease short because I am tired of paying over 2k for this horrible nasty scary place.

BOOK AT YOUR OWN RISK! If I could rate this place zero, stars, I would! I am a traveler nurse and found this place to be the most disgusting and disappointing place I’ve ever stay. This place violated my TENANT RIGHTS by entering my apartment without my consent while I was at work. My daughter called me frantic that the property manager Brittany Harris and another employee in which they refused to tell me who entered came into my home without my approval. I was livid and felt so violated that they did this and frightened my daughter. That morning prior to leaving for work I had left $126 on my kitchen counter for my phone bill which was mysteriously missing when I got home. A police report was filed and this is still being looked into but not by management. I demanded to file a complaint on Britany and the maintenance person who entered my home. When I requested to file a complaint to what happened instead of management being supportive and understanding they EVICTED ME. They only gave me 4 days to move myself and my family! They tried to keep my extension monies that was paid approx $2500 but I insisted it be returned. Don’t live here you will be sorry you did!

Completely unprofessional and ill-equipped to run a business, this company violated my tenants rights by cancelling a prepaid multi-month stay without explanation literally on the day I arrived to check in, citing a supposed background check flag they were unable and unwilling to provide any additional details on. They communicated this via text message only and were unwilling to speak with me on the phone about the matter other than to deflect responsibility. They said they would look into the matter and what had happened, then ghosted with no explanation. Don't give them your money, don't rely on them to provide you a place to stay.