BaseusReviews of baseus.com

I tried it for the first time this weekend on offroad trails in Big Bear, CA. It worked flawlessly and only lost internet for a short time while on a trail deep in the woods on the back part of the mountain. I am exceptionally pleased with it so far!

I purchased the Baseus Rapid Series 3-in-1 Cable (USB-C to M+L+T, 20W, 1.5m – CAMLT-SC01) specifically because it was advertised as a 20W PD fast-charging cable, with claims including charging an iPhone to 60% in 30 minutes, support for 18W/20W PD, and broad device compatibility. In real-world use, the cable did not perform as advertised. Using the same PD charger (Anker 336) and the same iPhone 16, I ran a side-by-side comparison: My existing cable charged the phone from 30% to 80% in 30 minutes The Baseus cable took over an hour to achieve the same result I contacted customer support expecting a reasonable discussion or troubleshooting. Instead, the experience was deeply disappointing: No response to email or WhatsApp for over 24 hours When a response finally came, I was told the cable is not a fast-charging cable, directly contradicting the product listing I was then told I must drain my phone to 0%–60% to file a complaint, despite Apple recommending the 30%–80% range for battery health When I suggested testing within this safe range, I was told they do not run tests “on a customer’s whim or Apple’s”, The same tech also told me that you are talking as if never in your life has your phone's battery died..lol. I was also told MFi certification is a “gimmick”, which raises serious concerns about product standards When I reported that the micro-USB output was not working, I was asked to provide video proof, as my word was not considered sufficient The tone of communication was dismissive and unprofessional, including sarcastic remarks about phone batteries dying “lol” This is not the level of service expected from a brand positioning itself as premium. Dismissive customer support made this experience extremely frustrating. I regret purchasing directly from the Baseus website and wish I had bought this product through Amazon, where customer protection and accountability are far stronger. I hope management reviews this feedback seriously and improves both product transparency and customer support standards. Raj Mashruwala

I like the open earbuds from baseus. Top 3 for open earbuds. The issue I have with these are Bluetooth connections and volume. I wish also they were a little longer for fitting. I enjoy app look and everything about them. I carry them almost daily. The call quality for me is better on these than most other open earbuds in my car. I just keep losing connection during calls and random times. I've purchased these for friends family etc. Again you have a great product. It's little inconvenience that other brands don't have but your pros are way higher than your cons.

You sent my order to someplace that I haven't lived in 5 years,and refused to resend my order to the correct address. I will never do business with your company again.

I usually go for midrange but everything I tried so far was not as good as this! ANC isolates the sounds I desperately needed as a commuter. The build and quality of materials are top notch. 10/10 more than happy.

My order laptop power bank stopped working after one month of purchase and I barely used it. I have reached out but no response yet. Very disappointed!

Nice product, fast shipping. It works as advertised. The charging specs are legitimate.

It is my oversight. I never checked. cause never thought the XC1 would have such a low (2.5) hours of playtime. Who can live with 150 mins of playtime? I am a Baseus fan. The XCI's are tremendous performers. Just for 2.5 hours. Through this purchase. I have learned a valuable lesson. READ ALL THE SPECS. Because you me be disappointed. Disappointed enough to throw them in a drawer. I just never thought to look. On to Soundcore or some other brand. -Have a good day