Reply from BaskoraaMar 17, 2026
Hi Martin, We take all customer feedback seriously, which is why we investigated this review thoroughly. Unfortunately, despite searching our order records, we have been unable to identify any purchase under the name “Martin” or locate any correspondence relating to the concerns raised.
As your review contains no information about a product purchased, an order number, or any interaction with our team, we’re unable to verify that it relates to a genuine customer experience.
For the benefit of future customers, we’d like to clarify a few points.
Baskoraa is not simply a listing website. We are a registered business with a dedicated team and our own warehouse operations in California, where many of our products are stocked and dispatched. We also work directly with long-term manufacturing partners and fulfil selected collections from specialist production facilities overseas, allowing us to offer a broader range of designs than traditional retailers.
Every order is backed by quality control, customer support, secure payment processing, tracked delivery, and after-sales assistance. Thousands of customers have trusted us to furnish their homes with premium lighting, and we’re proud of the service we provide.
If you have genuinely purchased from Baskoraa under a different name or email address, we’d be more than happy to investigate your experience. Simply contact us with your order details and we’ll do everything we can to assist.
If no purchase was made, we respectfully ask that this review be removed so that our review profile accurately reflects the experiences of genuine customers.
