Bass Pro ShopsReviews of basspro.com

Waited in line for over 40 minutes after I received a text to come to the front desk to make my purchase. Apparently my name was skipped over although we were waiting right in front of the desk. Horrible customer service. Would not recommend

About a week or so ago, I went into Bass Pro Shops in Tacoma to register for a gun that I purchased online. The first strike was when everyone, except 1 person who was already helping a customer, took a 20-minute break right before it was my turn. I brushed it off and proceeded to take my turn. I kept getting the runaround. The very first time, I was turned away because of expired car registration, stating that if I updated it then I could register for the gun. The second time, with an updated registration, they then turned me away because I didn't have my husband's military orders. The third time, equipped with updated car registration, military orders, military ID, and out of state ID, I was yet again turned away. The cashier looked at my paperwork and said it wasn't good enough and that the only way to register for a gun is to have a Washington State ID. I made a post in a Facebook group and I've rounded up other military spouses who were able to purchase a gun at this store with the same documents that Justin told me weren't good enough. Further, coming to the conclusion that I was treated unfairly.

Ordered two spools of line and a Pflueger President Baitcast Reel. All items showed as in stock. I placed the order and received the line, but no reel. When I inquired about the purchase I was told the reel would ship from the manufacturer and therefor they could not update me with shipping information. I ordered from BassPro and BassPro charged my credit card and then walked away from the transaction. I didn't purchase the reel from the. manufacturer and the manufacturer didn't charge my card and take my money!

Very broken process. My online order on Nov 5th was confirmed and my credit card for my order was processed on Nov 15th. The 14th by the way was the date the product I ordered was checked in @ the Bass Pro Shop in Nashville. I had called the store to check on the order on the 14th and I was told that it had arrived but I needed to wait for my email to pickup my order. Today is Nov 30th still no email. Numerous phone calls, and chats for BP have occurred over the course of this month, including the process of canceling my order so I can get my money back for something I never received. I talked to corporate again today for my money to be returned to my credit card and I was told that it is in the queue and there is nothing she could do in order to help. Just need to let the paper work go through. Try back tomorrow, Dec 1st. BP's overall business practices are very bad, something I have never expected with a huge establishment. My recommendation would be for the organization to over haul their systems, processes, and learn how large organizations manage their business practices that customers are ok with. Since you have a $6.5B annual revenue I believe there should be a budget to be reviewed for keeping customers happy. BP we will not be shopping in your stores, you lost another customer today. I am still looking for my $600 refund as well.

The employees had bad attitudes and were not very helpful I bought two pistols in Bowling Green Kentucky at Cabela’s and paid for them there and they were shipped to bass pro shops and Opry mills in Nashville. I told the employee behind the counter that I’ve already paid for my pistols and I was there to pick them up it took over three hours to finish the transaction and they acted like they had all day which I didn’t. It was ridiculous!

Im not sure why there so many bad reviews this place is awesome I come here all the time. Bass pro introduced me to benchmade and in my opinion is one of the best knives money can buy its worth every penny I spent on it. I come here a lot to just browse. They have cool tents on display one time i feel alseep in one of the display tents and woke up the next morning un notice. Tru story. Anyways bass pro is fun they have just about anything a person could need for survival

I had a full shopping cart of hunting cloths, I was at checkout on my BP app an it crashed. Went back in on the app checked to see if the order went though nothing there, checked my email for a confirmation nothing there, so I reloaded my cart an checked out. 10 min later I got 2 confirmation emails for both orders, I called immediately to cancel 1 of the orders. I was told sorry it’s already processed you’ll have to wait until you get it then file for return a once we get it back then we will issue a refund!!!! Yet you can’t cancel an order until you get the email and you don’t get the email until it’s processed which per there process is already to late. It’s still on the rack yet it can’t be canceled now because there site crashed I have to take time out of my schedule to return since I live 4 hrs from the closest BP. Refuse to do business with a company with such terrible customer service. BP lost another customer today.

I Tried to return a bow that was opened out of the box and never used and the store manager (John) at bass pro shop in Atlantic city NJ says that they cannot refund or exchange a bow. There is not 1 sign posted in the store or on the internet return policy that says an open box Bow cannot be returned. The manager John, spent about 15mins on the internet trying to find why bass pro can't take a bow back, and couldn't find anything saying that they couldn't. HE WAS MAKING FALSE EXCUSES why he cant refund a bow. This A hole manager was rude. And had no knowledge of basspro shops return policy. The only statement on the return policy about bows is if they are refurbished they will not refund it. This A hole manager tried saying that an open box bow is the same category as refurbished.I asked him to explain the meaning of refurbished vs new and he couldn't answer. I drove 4 hours and spent $100 in gas knowing that I should have been able to return a bow after reading the return policy only for the manager (John) to tell me there's nothing he can do with an open box. Unprofessional,no knowledge of the return policy, and rude. Only words he knew was he can't help me/sorry/have a good day. Friends and family will never shop at basspro again after this manager cost me and my family $100 in gas and a $400 bow that can't be returned. If my situation was resolved I'd consider it!