Great
Based on 727 reviews
BB Wheels4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget.Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
BB Wheels (bbwheelsonline.com) has 727 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
727 approved reviews, newest moderated first
Tom C.
I have gotten all my tires from you guys for about 5 years now , price and quick delivery, and great tires
Reply from BB WheelsJul 1, 2024
Tom, We are so very happy to hear you had such a wonderful experience with us! Thank you, BB Wheels
Sandy G.
Great price,free shipping a plus!
Reply from BB WheelsJun 10, 2024
Sandy, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us. Thank you, BB Wheels
Dwayne T.
My rep. Ian was very helpful with finding out my bolt pattern on my wheels, an very patient an kind.
Reply from BB WheelsJun 10, 2024
Dwayne, Thank you very much indeed for taking the time to leave us a review. We will make sure Ian hears about the great review. Thank you, BB Wheels
tyrone T.
So far so good customer service was easy and great and professional
Reply from BB WheelsJun 10, 2024
Tyrone, Thank you very much for sharing your experience with us. It is very much appreciated. We can’t wait to have you back. Thank you, BB Wheels
jonathan P.
It took 9 days to receive my wheels , 6 days after the tires came and they sent 5 lug for my 6 lug lug... I guess errors happen. However, to make this right I have to go out of my way to send the wheels back, then wait. No offer of any help with anything whatsoever. I said this on their Facebook and they Blocked* me........ DONT BUY FROM THIS COMPANY****** if I could give them 0 stars I would. Their idea of "family owned, customers first" is a load of bs... When whoever the loser is that replies to all these negative reviews, also explain why yall cowards blocked me from yalls Facebook page and will not allow my review on yalls page.... Yall will only allow the 5 star reviews . "wE aRe A sWeEt oL fAmIlY rAn BuSiNeSs" Address that in yalls dumb replies BBwheels. Blocking a paying customer on yalls social media is literally coward trash. Weak and pathetic how yall play with people's time and money. Rub yalls response on yalls chest . Trash Update to their response. You can stop the bs lying right now.... There was not any foul language whatsoever on the page. Literally shared my experience and yall cowards blocked me. Address the issue of yall not allowing any other reviews except the good ones on yalls page BBwheels... Update to re reply There was no f-bombs dropped . Yall literally will not allow any comments or reviews that are not in yalls favor..... Can we also discuss why I KEEP* having to call ext 1012 to speak to the lady to assist her in correctly doing her job ? Sending me 1* wheel now huh ? That was cute. Keep it up. Yall look stupid af.
Reply from BB WheelsJun 6, 2024
Jonathan, We regret to hear about the unsatisfactory experience you encountered. Upon reviewing your order details, it appears that your merchandise was delivered within the expected timeframe of 7 days. We sincerely apologize for the oversight by the manufacturer resulting in the dispatch of incorrect wheels. Rest assured, our customer service team is diligently assisting you in rectifying this issue, including arranging a FedEx pickup for the incorrect items. Regarding your remarks on our Facebook page, we would like to clarify that comments containing inappropriate language (dropping f bombs) were regrettably hidden in accordance with our community guidelines. It is important to note that our actions were not intended to suppress constructive feedback or reviews. We greatly value all customer input as it serves as a cornerstone for our continuous improvement efforts. Thank you, BB Wheels
Antione S.
Great customer service very helpful
Reply from BB WheelsJun 5, 2024
Antione, Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word. Thank you, BB Wheels
Paul T.
I received the email that the rim I’ve been waiting for was back in stock and purchased it same day without any issues.
Reply from BB WheelsJun 3, 2024
Paul, Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. Thank you, BB Wheels
Preston
Clear and easy to use website. Good customer service and communication.
Reply from BB WheelsMay 20, 2024
Preston, We’re really grateful and appreciate you taking the time to share your rating with us. Thank you, BB Wheels
