Great
Based on 727 reviews
BB Wheels4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget.Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
BB Wheels (bbwheelsonline.com) has 727 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
727 approved reviews, newest moderated first
alfred
The service was very good and when the one of two packages was missing you got right on it and corrected the problem,im totally happy with purchase and service i recieved
Reply from BB WheelsMay 13, 2022
Alfred, We appreciate your patience and understanding. We are happy that we were able to quickly resolve your concerns.
Arthur S.
Very helpful staff. Called to confirm that the product I ordered would fit my truck. Nobody else does that. Great people!
Reply from BB WheelsMay 13, 2022
Arthur, We appreciate your business and kind words.
cory S.
The Customer service and prices were outstanding, and the with was easy to navigate.
Reply from BB WheelsMay 13, 2022
Cory, Thanks again for your business and sharing your story.
Greenview L.
Competitive prices good communication
Reply from BB WheelsMay 13, 2022
Thanks for the feedback.
Sean D.
So far so good. Was happy to find some wheels for our trailblazer
Reply from BB WheelsMay 13, 2022
Sean, We are glad to hear you had a positive experience.
Rick L A.
My first tire order with BB Wheels was handled very efficiently from order generation to order shipment. My problem was I only received one of the two tires ordered. The delivery was during a bad snow day and FedEx was missing one tire. I notified BB Wheels and they replaced the tire and shipped it promptly. I must give a compliment and thanks to Melissa in customer care, a true professional who made this correction happen. I plan on purchasing additional; tires in the future.
Reply from BB WheelsMay 13, 2022
Rick, We are happy to hear that our customer services team was quickly able to resolve your concerns and get your your product in a prompt fashion. Please let us know how we can help in the future.
Jamie G.
I purchased a set of tires and they shipped me 3! Waited over 10 days for the 4th tired and they weren't inconvenienced a bit!! Then had a flat on my rear tire which they probably sold me junk. Tried to used road hazard and they tires weren't registered...huh?! I've never registered a tire for road hazard. Typical loop and copout to keep from paying for your shady tires. Customer service is a joke and they just want your money.
Reply from BB WheelsMay 13, 2022
Jamie, We are sorry to hear you had a less than positive experience and will use your feedback in the future to provide a better experience.
Ted
It was a little difficult trying to order . take your time and you will find everything . I did then the experience was great . They were right on top of everything they kept me informed on every event, and on top of that the wheels showed up 3 days early . They are truly about the customer thanks so much can’t wait to mount them up.
Reply from BB WheelsMay 13, 2022
Ted, Our family truly appreciates the kind words and your business. Let us know how we can help in the future.
