BcengiReviews of bcengi.com

Reply from BcengiJun 15, 2026

We’re very sorry this happened to you and understand how frustrating it must have been, especially when you were relying on connectivity for navigation. Unfortunately, there was a widespread outage affecting mobile operators across the entire region, which also impacted many providers using the same underlying networks. At the same time, we experienced an unusually large volume of support requests, and while we did our best to assist everyone as quickly as possible, we regret that we weren’t able to respond to you as promptly as you deserved. We completely understand your disappointment. While the outage itself was outside of our control, we recognize that the delayed communication made the experience even more stressful, and for that we sincerely apologize. Your feedback is important to us, and we’re continuing to improve both our support processes and communication during major network incidents.

Reply from BcengiMay 12, 2026

Mark, We would like to clarify your experience. You initially reached out requesting a refund, and there was an extended discussion regarding when and how the service had been used. After that, you requested that the eSIM be transferred to another device, which our support agent completed for you. The agent specifically confirmed: “The remaining balance has been transferred, a $2 bonus has been added.” The conversation after some more interactions then appeared to conclude positively, as you later confirmed: “Okay I fixed it. I had to turn on manual network selection: China Unicom. Thanks for your help. That is all. Have a nice day.” Based on the interaction, the issue appeared resolved positively, with even additional credits applied. Please help us understand what the 1-star review is specifically referring to, so we can address and resolve the issue properly.

Reply from BcengiJan 29, 2026

We are not a scam. The connection issue in Japan occurred because there was insufficient network signal in your specific location. No carrier - including Rakuten or KDDI - provides 100% coverage nationwide, as is the case in every country. You requested a refund, which we issued promptly. Our support team responded immediately and did everything possible to assist. Network coverage ultimately depends on local carrier availability, which is outside of our control.

Reply from BcengiFeb 3, 2026

We’d like to clarify a few points for accuracy. Your eSIM was working in Vietnam and had successfully used data (about 400 MB) two days prior, with additional successful usage earlier as well. When you contacted support, we shared initial troubleshooting steps to better understand the issue. About 30 minutes later, you replied that it wasn’t working and requested a refund. The device did reconnect on 3G, which indicates weak local signal conditions. In many areas, devices may initially connect to one carrier and later switch to another with stronger 4G/5G coverage; working through this with support, including a simple restart or session refresh on our end, usually resolves it. You also confirmed that it had worked successfully in another part of Vietnam earlier. We do not control local mobile network coverage. In Vietnam, service is provided via Viettel and MobiFone, and performance depends on local signal availability at the time. The refund excluded only data that had already been used in prior days; the remaining balance was refunded.