Excellent
Based on 3,017 reviews
Beautylish4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Beautylish was founded in the fall of 2010 with a simple purpose—to create a community where beauty lovers could share their collective beauty wisdom. People loved it, and our community grew to hundreds of thousands in a few short months.Beautylish rapidly became a valuable resource for the discovery of beauty products. Yet the experience felt noticeably incomplete because we weren't able to assist our members in purchasing the amazing products they loved. This led us to launch our own online boutique in 2012.We feel that the world is not short of beauty products, stores, or stories, but somewhere along the way, it became short of specialness. Beautylish exists to find exceptional products, tell the inspiring stories behind them, and deliver them with thoughtfulness. We believe an amazing customer experience is driven by a personal relationship with our customers.
Beautylish (beautylish.com) has 3,017 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 39 reviews with 3 stars · Clear filters
Paul H.
They are quite often out of stock.
Reply from BeautylishJun 16, 2019
Hi Paul, Thank you for your feedback, and sorry to hear that we don't have the item you are interested in currently available. Would you mind sharing with me which product/brand you have your eye on so I can help you check on the restock status? You are also welcome to email us at [email protected]!
Stephanie
Look. I love beautylish and the flexpay option BUT! Ever since you started using landmark global for shipping its taking longer than ever to ship to me. It used to take a max of 5 business days to have an item arrive, but im still waiting for my JSC glosses to arrive. So i suppose im mostly disappointed in the shipping choice.
Reply from BeautylishJun 13, 2019
Hi Stephanie! As your address is considered an out of delivery area within your country, Landmark allows us to be able to ship safely to you at this time. However, we are actively looking into alternative shipping carriers to help reduce shipping times and thank you for your feedback!
Sa
The exploring experience with the mobile app is bad. Need more categories to refine the products, and more easier to find a particular item.
Reply from BeautylishJun 13, 2019
Hi Sa, thank you so much for the feedback! We appreciate you taking the time in sharing your feedback regarding your browsing experience on our mobile app. Your feedback has been forwarded on to our team that is working to improve the search and categorization functionalities on our app so your feedback is very timely!
Leanne A S.
I love beautylish and their flexpay option I use it all the time. My only beef with them is it costs me about 20 dollars everytime I need to return something.
Reply from BeautylishJun 13, 2019
Hi Leanne, thank you for the feedback! We are working to improve the product returns process for our international customers including what options we have in regard to reducing any cost to you if there is a need to return a product. As we improve our process, we'll definitely keep our international customers updated!
Sumi
Love the speed of delivery and variety of products but I was very disappointed that I got no samples at all! I expect more especially since I had just a week ago placed a big order and even with that order got only a tiny cleansing balm sample. I guess question would be why should o buy from you when other websites offer much better samples and loyalty programs?
Reply from BeautylishJun 13, 2019
Hi Sumi, thank you for the feedback! We do our best to include samples in each Beautylish order when we have the availability to do so. One of the ways we differentiate ourselves from our retailers is the lower cost of shipping orders to you and the speed of delivery as well as the global brands we offer. For shipping orders to you in Australia, we offer free shipping on orders over $35 USD plus orders shipped via FedEx to you are delivered within 3 to 5 business days. And we continue to look for more unique brands to offer to our customers within the US and internationally.
Cassandra
The other JSC lipstick that I purchased was on the dry side and chunky. Also, I am yet to see the shop credit for my return. But other than this most recent purchase, Beautylish is a consistent 5 star experience.
Reply from BeautylishJun 13, 2019
Hi Cassandra. We're sorry to hear about the condition of the JSC Velour Liquid Lipstick you received. That is definitely not the experience we want you to have! The Shop Credit for the return of the lipstick was posted to your Beautylish account on 6/6/19. The Shop Credit amount will automatically apply towards your next Beautylish purchase and you will see the credit during the order checkout process.
ms
I am not overly thrilled, but they carry the product I need. The customer service rep told me she looked up a product and that it was back ordered for at least two weeks. Having ordered other products, I knew shipping takes a solid week+ so I ordered a different product to hold me over since with shipping I was looking at a turn around time of approximately 3 weeks when all was said a done. The product shipped and the same evening I was alerted that the other items were back in stock. Now I have extra products that I could've done without. I also am disappointed in the shipping time, since the items "shipped" but then would sit for days at a facility, including the one that delivers to my house.
