Beauty Pie™ - USAReviews of beautypie.com

Reply from Beauty Pie™ - USAOct 22, 2024

Hi there, Thank you for sharing your review. We appreciate your feedback and will certainly pass this along to our team. I've had a look and can see this is your first order with us, thank you for trying us out! I'm sorry you haven't loved this moisturizer, however we do have lots of other options through a variety of our ranges you may be interested in checking out. Our Member Happiness team is always happy to help with recommendations or we have an online skincare quiz on our website. I have reached out to you over email now to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie

Reply from Beauty Pie™ - USAOct 22, 2024

Hi there, We are sorry to hear the products you received in your order were incorrect. However, I've had a look into the order and can see you have ordered the hand cream instead of a moisturizer. I apologize for any disappointment caused by this! However, if the product hasn't been opened or used, we can accept it as a return and provide you with a refund once we have received this back. If you have an issue in future with your order, please do reach out to our Member Happiness team and we would be happy to help you further. Best wishes, Ivy from Member Happiness Beauty Pie

Reply from Beauty Pie™ - USAOct 22, 2024

Hi there, Thank you for sharing your honest feedback about your recent experiences with Beauty Pie. We understand your concerns about the membership fees, shipping costs, and product availability. Our membership fees help pay for salaries, programming and server costs, rent, etc. We do also offer free shipping on orders of £/$50 or more and often run promotions via our marketing emails sporadically throughout the year! If you don't wish to pay a membership fee, you can shop our products at the typical prices. In terms of our product availability, we know it can be super-frustrating when products you love are out of stock. The main reason for running out of products is the number of moving parts in our supply chain. We try and always keep reserves of of ‘safety stock’ for when things like this happen, but sometimes if the delays are significant, even those ‘emergency supplies’ can run out, and that’s when things go out of stock for a while. I have passed your feedback along to our team regarding this, along with your comments on the variety of stock. We value your membership and would love to have the opportunity to address your specific concerns further. Please feel free to reach out to our Member Happiness team if you wish to discuss this in more detail. Best wishes, Ivy from Member Happiness Beauty Pie