Excellent
Based on 1,999 reviews
Beautystoredepot4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our StoryFounded in 2005 with over 20 years experience in the beauty retail market and the intention of offering beauty gurus a place where they can find expert advice on the products they love most while getting the best price online. With education, product knowledge, and personalized customer service as the top of the list of our ideals, beautystoredepot has positioned itself as a worldwide leader in online beauty retailers.What Makes Us Different?Superior customer service with a personalized approach - you're not just another customer, you're our customer.Lowest price on all 4000+ products - 120% Low Price GuaranteeEducation for our customers - we want you to make the right choice, and we can helpMost respected and trusted brands available - we only offer the best for our customers We believe that through the years we have not lost sight of our original commitment and continue to pursue excellence and your satisfaction. We are glad you found us and we are here if you need us. Contact us anytime with questions about products, what will work best for you, or just talk about beauty products and our experiences. Happy Shopping!
Beautystoredepot (beautystoredepot.com) has 1,999 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
1,999 approved reviews, newest moderated first
NATALIE
my orders are always received when promised.
Reply from BeautystoredepotDec 23, 2020
Thank you for your order and for taking the time to write a review! We are thrilled that you received your order promptly, especailly given the extenuating circumstances and current shipping delays. :) We look forward to continuing to service you in the future and have a beautiful day! beautystoredepot
Fiamma Pollock M.
Just perfect!
Reply from BeautystoredepotDec 23, 2020
Thank you for your recent order and for taking the time to write a review. We truly appreciate it and look forward to continuing to service your beauty needs in the future. Have a beautiful day! beautystoredepot
Barbara B.
They always have the products I need. Service is always cheerful and knowledgeable. Merry Christmas.
Reply from BeautystoredepotDec 23, 2020
Thank you for your recent order and for taking the time to write a review. We truly appreciate it and look forward to continuing to service your beauty needs in the future. Have a beautiful day! beautystoredepot
Jirmi
The delivery was seriously delayed to USPS reaching their capacity. The team at Beautystoredepot immediately responded and tracked the package, try to rush it and when that didn't work, they sent me a replacement. The original order eventually showed up and I ended up having to send the second order back to them (didn’t appreciate having to pay for printing the label and finding time to go to UPS). Overall, I am very happy with their service and will definitely order there again.
Reply from BeautystoredepotDec 23, 2020
Thank you for your recent order and for taking the time to write a review! We are thrilled we were able to assist you and apologize that you had to go somewhere to print out the label. :( Please know that we are more than happy to mail a shipping label to you if this were to ever occur again. We are always happy to assist and attempt to make things as easy as possible on our amazing customers. In addition, you can often times simply leave the package for your postman to pick up for you and save you a trip. Apartment offices will often times assist with this as well if needed. We look forward to servicing you in the future and have a beautiful day! beautystoredepot
Marian E. from D.
12/26 --Success with a replacement order. Thank you so much for fixing the lost package issue. Your replacement arrived today. If the lost package happens to arrive, we will reach out to you. Please stay safe during these scary times. Marian Eskridge
Reply from BeautystoredepotDec 23, 2020
Thank you for your recent order and for taking the time to write a review. I am so very sorry! With operating on a skeleton crew, we haven't had the time to monitor and respond to the Trustpilot account, so I am jsut seeind this today 12/23/20. I just left you a message and sent an email, but yes - your package appears to be lost as I do not see any additional movement since 12/5/20. I am expediting a replacement package out to you today. You will receive a secondary tracking number via email for your reference. We will also file a missing package claim with USPS. If for any reason you receive both packages, please just let us know and we can mail a pre-paid return label to you or email (whatever you prefer). Again, our apologies and please feel free to reach us toll free or via email for immediate service in the future at: 800-926-5219 or [email protected] We look forward to continuing to serving your beauty needs in the future and have a beautiful day! beautystoredepot
kerry C.
Always great customer service and fast delivery!!
Reply from BeautystoredepotDec 23, 2020
Thank you for your recent order and for taking the time to write a review. We truly appreciate it and look forward to continuing to service your beauty needs in the future. Have a beautiful day! beautystoredepot
Rebecca W.
I have ordered from this family-owned business several times and have been impressed by their exemplary service! Great communicators and very quick to respond.
Reply from BeautystoredepotDec 23, 2020
Thank you for your recent order and for taking the time to write a review. We truly appreciate it and look forward to continuing to service your beauty needs in the future. Have a beautiful day! beautystoredepot
Blanca R.
I like the super fast shipping but I called to change a product and I was told that I need to send pictures showing the reaction I have to the products. When I order said easy returns. Not planning to order anymore from your company.
