Excellent
Based on 117 reviews
beCreatives4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlimited Video Editing service.Get your videos edited professionally for a flat monthly rate. Take your business to the next level.
beCreatives (becreatives.co) has 117 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
117 approved reviews, newest moderated first
Yordanka P.
Excellent communication with them is very open and clear. Their time efficiency and professionalism are great. Working with them is a pleasure. They strive for individualism and differentiation.
Raluca P.
They are great and really CREATIVE! I am glad for the experience I had with them.
Dinci S.
I needed a "sidekick". I'm an editor my self as well and I'm overwhelmed with the work I have atm. BeCreatives offers a "sidekick" which they really can provide. My editor is talkative and really easy to reach. Even with the 9 hours between us because of the time zone difference we can review each other and he respond technically fast for my changes. Would give a 4 for work but the communication is what makes it a 5 for me.
Sherry
Easy to work with, super responsive and good communication!
Anon
Used beCreatives for around 3 months. Overall Review: Price (expensive) 1/5 Quality (ok) 3/5 Turnaround Time (slow) 2/5 Customer Service (great) 4/5 Price: It was WAY OVERPRICED and the value is not there. They do 60 minutes of long form content and 1 short form daily. They do not work on weekends, so you're only getting 20 short forms a month and the long form turnaround times are very bad. On Upwork you can get really well done short forms for $10. This is $200 total value for 20 short forms. You can also get an editor for $100-$250(max) worth 1hour long form video content. So a third of the price! As for quality - they just use templates and don't do much outside of that. They complain for everything they need to do outside a template. Look elsewhere. Not worth the hassle. Overall, it was just a bad experience and money grab.
Tiffany R.
Incredible communication and care to help with the wild world of video. My editor was amazing and helped me tremendously. Entire staff was responsive, fun, and just all around â fantastic experience.
UserOOOOOl
Applied for a open job posting and immediately got an email saying the role was filled. Very unethical behavior. Would not trust this org.
customer
Very unfortunate horrible experience. It started out "ok" and got worse as it went on. Only 4 videos in 5 weeks: two 5 min videos, one 10 min video, one 20 min video. The quality of the last one was so bad - only 4 slides with text only created for a 20 min video ..seriously? His second go at it and it was choppy, the images/text didn't match the audio ..basic things ..just bad. I was way too nice ..thought ..ok this guy is totally green ..maybe I'll be patient for his learning curve if they at least give me free weeks until the promised contract was fulfilled ..NOPE! ..they gave an extra week in which the guy didn't produce anything at all and then cut me off. Now I'm forced to seek action ..BAD customer service, inexperienced staff, completely not worth it ..and I'm the most easy going non picky person ever. My family saw them and said "Wow ..this guy is not in the right profession" and proceded to tell me all the reasons to get my money back ..they said it looked so cheap and crappy and I was being way too nice. I should have been tougher from the start as it just grew worse and worse as it went on to the point of ridiculous.
Reply from beCreativesApr 25, 2023
We want to start by expressing our sincere apologies for the negative experience you had with our service. At beCreatives, we always strive to provide exceptional services to all our clients, and we regret that we fell short of your expectations. We appreciate your feedback and would like to address some of the points you raised in your review. We understand your disappointment with the number and duration of the videos produced, and we apologize for any confusion that may have arisen. However, we would like to clarify that we created five videos in total, with durations of two 20-minute videos, two 10-minute videos, and one 5-minute video. As a collaborative team, we always rely on client input to create the best possible product. Unfortunately, in your case, we received minimal input from you in the form of a few jpgs and no video footage, which had an impact on the production process, leading to delays in turnaround times. We understand that this was not ideal for you and apologize for any inconvenience caused. During our initial conversation, we recommended the Pro plan to achieve your desired goals. However, you opted for the Scale plan while maintaining expectations for Pro-level turnaround times. Despite explaining this discrepancy, the issue persisted. We are grateful for your feedback, which is essential to helping us improve our services. At beCreatives, we take every customer concern seriously, and we are dedicated to delivering high-quality services to all of our clients. As per our refund policy, we are pleased to offer you a refund within the first 14 days of subscription. If you would like to discuss this further, please do not hesitate to contact us. Sincerely, The beCreatives Team
