Reply from BedjetNov 25, 2024
Dear K,
We’re truly sorry to hear that the BedJet did not meet your expectations. While the BedJet has hundreds of thousands of happy owners worldwide, we fully understand that it’s not the perfect solution for everyone. The reviews on our website, Trustpilot, and other platforms are from real BedJet users who have shared how the product has improved their sleep quality and overall comfort.
Our CEO and lead engineer, Mark Aramli, was an engineer on the NASA spacesuit program, and many doctors refer patients to BedJet for temperature-related sleep issues; in fact, we conducted a clinical study in 2018 demonstrating proven results for menopausal sleep disturbances.
We provide a 60-day return guarantee on new orders precisely so that our customers can try the BedJet in their own homes before making a full commitment. If you are still within this return window, please reach out to our team so we can assist you with the return process.
While it’s true that the body naturally regulates temperature, many of our users—such as those experiencing menopause or struggling with temperature regulation—find that the BedJet provides essential relief and enhances their sleep quality by giving them precise control over their bed’s microclimate.
We aim to make the system as user-friendly as possible by offering guidance in the user manual, on our support site, and through our dedicated customer care team, who are always available to provide advice and recommendations. We also provide detailed information about power consumption across all modes on our website to ensure transparency before and after purchase.
We’re committed to delivering the best experience possible, and we’d be happy to address any additional concerns or questions you might have. Please don’t hesitate to contact us at [email protected] or by calling 401-404-5250 during business hours.
Thank you for giving the BedJet a try, and we appreciate your feedback.
-Tim M. - Director of Customer Experience