Reply from Bees LightingOct 24, 2026
Hi Victor,
Thank you for bringing this to our attention, and we sincerely apologize for the delay, lack of follow-up, and frustration this caused.
Your original order (#S1223-22466) was processed and fulfilled promptly on Monday, October 12, but the carrier unfortunately misplaced the package in transit, which stalled tracking updates. Because of the delay in getting back to you, we have issued a full refund of $18.94 back to your original payment method.
Additionally, we created a brand-new replacement order (#S1223-22960) completely free of charge, which has been fulfilled and is currently in transit to you via ground shipping.
You should have received an email with the new tracking details. We truly appreciate your patience while we resolved this, and if you have any questions, please reach out to us directly at [email protected] or (855) 303-0665.
Best regards,
The Bees Lighting Team