Bel FurnitureReviews of belfurniture.com

The website should definitely advise the turnaround time, and set the expectations of when your items will be delivered. Waiting a month for your items to be delivered is unexceptable. I could have went to another furniture store, but based on my past experience with Bel I thought it would be as effortless as my previous experience. In addition to the delayed shipping my customer service experience has also been subpar. Being placed on hold for 6 minutes and 27 seconds without anyone coming back to the line to advise or update you displays total disregard to my time and lacks appreciation for my business. Took 3 days for me to hear back, once I submitted a request via email. I could definitely look past the delay in the delivery, but I have no benevolence when it comes to poor customer service.

Ordered for pickup at the Victoria, Texas location, and my furniture got delivered to the Katy, Texas location. Now my order has been delayed by 3 weeks or more.

Very poor communication. I called and responded to emails several times after being contacted via text. No one ever returned my calls or emails. It was only when I went to a local store and started inquiring that any information was provided to me. My order was ready at the warehouse but since one piece was on backorder for six weeks they were going to wait until the entire order was ready before sending, even after I told them to send what they had. After all that hassle I decided to just cancel my entire order which I had paid in full.

Great Service

It was a great experience. I went in the Clute store and they were very helpful.

Drove to warehouse facility to pick up my package only to find out I was given the wrong item, even th5the item # and description was on the receipt that I had to sign and given a copy of. Now I have to wait a week for them to deliver the right one even though they are paying for the delivery charge. Don't understand how hard it is to double check the item # is correct when you hand the item to the purchaser.

Absolutely the worst furniture I have had in my life I bought a living room set as well as a dining room set from bel only one week of using the table the bench leg broke off followed by all of the chairs over the next few months terrible quality Walmart furniture would last longer than this garbage the living room set has started to fall apart as well

We had an item that was going to be on back order 6 weeks, they quickly refunded us.