Ben's CycleReviews of benscycle.com

You order, you get, enough said. No BS

Product was just a described, but the customer service rep was rather impatient and has a bad habit of talking over the customer. Product is fine, but I have no interest in using this company again.

I ordered a thing. It came in the mail. This pleased me.

Answered my question by phone. Promptly shipped item after I ordered. Arrived quickly and in perfect condition.

Ben's usually has hard to find items at good prices especially when free shipping is included. If you've a question and call, the person responding is knowledgable about the product and cycling in general.

Very easy shopping. Prices are great. Got my order a day ahead of schedule.

My order was shipped very quickly and received promptly with very secure packaging that completely protected my order.

I was connected to Ben's through an ebay link and Ben's procured from Surly a cyclocross fork. Through an email exchange, I was told that Ben's would get the fork on a Monday and it would be shipped same day and would arrive via two-day delivery on a Wed. Ben's didn't get the fork on time and it didn't get me the fork within 2 days after it was received. Ben's credited me the shipping. The far bigger problem was that the fork shown on ebay indicated it had a 1" steerer tube and the fork I received has 1-1/8" tube. Customer service after I raised that point was poor and I have never been able to figure out what went wrong.