Excellent
Based on 763 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
B.Levi
Purchased a hub. Subsequent email sent requesting info regarding spoke length. Received reply within a few hours. Perfect customer/retailer relationship. Will shop again. The web site is easy to navigate and the search function works well.
LB, A satisfied C.
I shop online a lot for my bike parts and getting reasonable prices for specialty items is sometimes a total pain. Either you have to order them at ridiculous shipping costs, or the prices are jacked by the random eBay sellers and whatnot. This is not the case with Ben's Cycles. Every item I saw in their online store has a reasonable price, be it tools, parts, tires, cables, you name it! They have a wide selection of affordable quality wheelbuilding supplies (a rare sight online!), and lots of high quality bits and pieces for often unbeatable prices. Their staff are also very helpful and responsive, and they even offer a free wheel building service!!! If you want to shop for bike supplies at "online-level" prices, but with a great LBS customer experience, this is the place!
Ianstagram151
I ordered my seat post on a Tuesday and got here on Friday! Super fast . And the seat post fit great considering it's 30.9 pivotal! Wil probably be buying from them again soon.
E.E.
I ride vintage and vintage style bicycles. New parts are usually difficult to source, and often expensive. I shop around for what I need, but usually end up purchasing from Ben's for all of the above reasons.
Maxx
This is always my first choice for bike gear if our local shop does not have what I need. They are good to answer questions and my orders are always shipped quickly and correctly. Never have needed to return anything.
Cathy
I always check out Ben's Cycle when I need something a little unusual. They have great deals and quick shipping.
Customer
Great value and good communication.
Rkliewer
Great source for hard to find stuff!
