Reply from Bes'Dam SoupDec 13, 2025
Good Day Ms. Rannestad,
I truly apologize for the errors that were made with our service and miscommunication.
As I discussed with you on the phone, at Bes'Dam Soup, we work hard to deliver a beautiful food experience with exceptional service. When we fail to do so, we are committed to taking full responsibility and doing whatever is possible to make the best of the situation.
As I've since communicated with you, we are pleased to accept the charge dispute that you initiated with your credit card, as the soups did not arrive in time, or in acceptable condition.
Also, as I've communicated, I was pleased to re-send the complete order this week, with our compliments, and upgrade the shipping to 2-Day Air at our expense. I feel that this is deserved, in consideration of the problems that you experience.
I also just confirmed with FedEx that the re-shipment was delivered yesterday morning in beautiful condition and emailed that update to you.
As we have been shipping our delicious soups to families all over the USA for the last 20 years, we have built an exceptional reputation for great service. However, as we are not perfect, we accept responsibility for our errors and strive to compensate for them.
I hope that this solution is acceptable to you.
With Very Best Regards,
Ed Covino
Owner
Bes'Dam Soup