Reply from BestWear Co., LtdJul 2, 2024
Hi John,
Thank you for your review. We have checked with our customer support and we see that the item you bought is correct with our size chart. Before a purchasing decision, we have many steps for customers to check and re-confirm the items they buy:
1. A red note at size guide to suggest customer to check size chart carefully before they place order
2. A confirmation email with details of items they bought (size, color, product name, product code, ...)
3. After customers check and wanna change anything, our policy offers about 12-24 hours for customers to contact and change what they want.
4. Even if the products have not been produced yet, we still let customers (even few days) to change WITHOUT EXTRA FEE.
With your case, our customer service has provided evidence to let you know that we shipped the item which is 100% correct with our provided product information and you still kept denying and blame for us. With all our respect, we even offered very huge coupon for you to place another order with correct size you want but you, again, refused it.
At BestWear, we always đo exactly what we advertised to guaranteed product quality, especially the Hawaiian Shirt is currently the top-selling product at our stores.
In case you change your mind, we still offer the above huge coupon in 1 YEAR for you to prove the quality of our customer service.