Excellent
Based on 455 reviews
Best Brilliance4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Engagement RingsLab Grown Diamonds RingsMoissanite RingsAbout Best Brilliance Best Brilliance is a global leader diamond jeweler online for engagement rings, wedding rings and custom made fine jewelry. Free Shipping and Free Returns. We're here to assist you! Get a free consultation from our diamond expert.
Best Brilliance (bestbrilliance.com) has 455 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
455 approved reviews, newest moderated first
Kirk N.
Rings were beautiful and the service was excellent. Thank you Best Brilliance!
Reply from Best BrillianceApr 10, 2025
Thanks for the glowing feedback! We’re thrilled that you’re happy and truly appreciate your kind words.
Dw
The ring is amazing! It came in a decent time (2 weeks) and the sparkle of the ring will leave you speachless
Reply from Best BrillianceApr 10, 2025
We’re so happy to hear you had a 5-star experience! Thanks for being such a fantastic customer—we hope to see you again soon!
Shawn G.
The best ring I have ever seen in my life, and customer service was amazing
Reply from Best BrillianceApr 10, 2025
Thank you so much for the amazing review! We’re proud to have earned your satisfaction and appreciate your support more than you know.
Brittany B.
Pros: *the ring is beautiful *The customer support agents were patient with me and fulfilled my request on the ratio I preferred for my center stone *Overnight shipping *Easy exchange process Cons: *The site doesn’t allow you to pick your stone *The site doesn’t let you make the perfect ring like other sites (starting with setting,stone etc) Production time is about 4-5 weeks They don’t send the correct ring size it’s always too big and when I take it to a jewelry store and measure it they confirm it’s not the size I ordered
Reply from Best BrillianceApr 10, 2025
Thank you so much for your thoughtful review and for highlighting both the positives and areas for improvement! We're thrilled to hear that you love the ring and that our customer support team was able to help you find the center stone ratio you preferred. We're also happy to hear that the overnight shipping and exchange process worked well for you! Regarding your concerns, you're absolutely right that the site currently doesn't allow full customization starting from the setting and stone. However, we're actively working on improving this to make the experience more flexible and interactive. In any case, we always handpick the nicest stones available out of hundreds of options. As for production time, our standard lead time is 2–4 weeks as stated on the website, but we’ve recently made significant improvements behind the scenes to reduce that timeframe even further — and we’re committed to keeping that momentum going. Concerning ring sizing: every order goes through multiple checks to ensure the size is accurate, but finger sizing can vary slightly between different tools and stores. That said, we’re always happy to offer free resizing if needed, and we’ll continue doing our best to make that process easy and smooth. We truly appreciate your honest feedback — it helps us improve, and we hope to have the opportunity to serve you again in the future with an even better experience!
Shane A.
Diamond quality is almost blinding! Customer service was fantastic as they updated me through every process of it. 10/10 recommend!
Reply from Best BrillianceApr 10, 2025
Thank you for your feedback and the 5-star rating! We’re so pleased everything went well and appreciate you taking the time to share your experience.
Maria Eugenia M.
Buying jewelry online can be tricky but Best Brilliance makes the process smooth and easy. They work with you and they send you a prepaid label if you need to return a piece for any reason. Their lab grown diamond pieces are amazing and beautiful and they even custom your jewelry according to your request.
Reply from Best BrillianceMar 23, 2025
Thank you so much for your kind review! We’re absolutely delighted to hear that you had such a positive experience with us. It’s always a pleasure to know that our efforts are making a difference, and your feedback encourages us to keep aiming for excellence. We truly appreciate your support and look forward to serving you again soon
kim
Everything was great, love my rings!
Reply from Best BrillianceMar 23, 2025
We’re so happy to hear that you had a great experience! Thank you for taking the time to share such lovely feedback. We’re committed to delivering consistent, high-quality service, and it’s wonderful to know we succeeded. Your support means a lot to us, and we can’t wait to welcome you back again!
Ana-Maria S.
Excellent! Excellent! Excellent!
Reply from Best BrillianceMar 23, 2025
Thank you for the fantastic review! We are so glad to hear that you were happy with your experience from start to finish. Our goal is always to make every interaction smooth, enjoyable, and satisfying—and it means a lot to know we delivered. We’re grateful for your trust and hope to assist you again very soon!
