BestMove RelocationReviews of bestmoverelocation.com

Update 8/20/2025: Best Move claims below are lies, if they would like I can paste the email trail. We have been trying to get them to respond to us for weeks. At this point I believe they are ducking us to get out of the claim window. They refuse to provide the received bill of lading which is required by federal law and needed to file a claim. We will be contacting the AG’s office in FL since we are both residents of FL. Best move insists, they are willing to help but in fact are silent. Bestmove - you don’t get to Trash all of our items and then go silent. Respond in writing to my emails and give me the BOL THAT I SIGNED/marked up, and other info on you subcontractors so we can move forward. Had we known you were going to subcontract the entirety of this move out, transfer everything out of the moving truck, we would of never hired your company. None of that was ever disclosed to us. Respond in writing ASAP. If you - or anyone you know is moving, Please, stay clear of a moving company called Best Move Relocation. Our things were packed neatly and wrapped when they left MA, were transferred out of the original truck to another truck in NJ, left in the rain at some point for an extended amount of time, everything inside the boxes was trashed, missing, or broken when they arrived in FL. We have a full library of photos available on facebook for anyone interested. This site will not let me post a link or photos unfortunately. Garbage Company with no interest in answering communications now that the check has cleared. They also function as only a broker, so you get whoever moving your things - not this company

Do you like to be told your things will be delivered to you in 2-5 days only for them some of your things to arrive to you 4 weeks later? If so, this company is for you. Do you like to told your estimate is for 3/4 of a 26' box truck only to be charged an extra $1k at pick up for taking up more space, even though when they finally do arrive the truck is only 1/2 way loaded? If so, this company is for you. Do you like to be reassured that your things will be covered up to $10k in included insurance only to find out they only pay $0.60 per pound per item? If so, this company is for you. Do you like to be ghosted and not have your emails, texts or phone calls returned when they have every single thing that you own in their possession? If so, this company is for you. Do you like to be put under significant added stress while moving and at times think you've lost everything you own? If so, this company is definitely for you. Do you like to be lied to over and over and over again? If so, this company is for you. Check out all of the fake reviews boosting their ratings. I wish I had! It would take a lot less effort and energy to run a legit company and do right by their customers instead of focusing on writing fake reviews. Pay attention to the 1-star reviews, they are telling the truth. Run as fast as you can away from this company and save yourself a lot of grief and heartache.

Move went well. They showed up and went through all the fees upfront and the process was very smooth

Rebuttal to company response: Per the BestMove Relocation, LLC contract: IMPORTANT - IF YOU ADD ITEMS AT PICK-UP OR IF THE ITEMS ARE A DIFFERENT VOLUME AND/OR WEIGHT FROM WHAT IS ESTIMATED ON THIS AGREEMENT: 1. The mover has to provide you with a revised estimate. 2. You must agree in writing to the new estimate. 3. If you have not signed the mover's revised estimate, and the mover loads the truck, then federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items. I was never given a new written estimate until they were done with everything. And that wasn’t an estimate, but a final bill. So dishonest. I have timestamped screenshots and messages to prove you all are lying! At no point did the mover indicate the move would cost more than the final estimate.They began loading.About 7 hours later,they had loaded all of the contents of our house and had the garage left.At that point, after 2/3 of our stuff on the truck,the ‘foreman’ asked ‘is there anything in the garage you would like to leave behind?’.He said that we reached estimate amount and verbally stated that it would be an additional $2200-$2500 to take the remaining contents.I was completely taken aback because there was no indication that the cost would be more than originally estimated up to that point.Also,they had been there longer than we had anticipated and it was getting late in the evening (we had to have everything taken care of that night).I told them to start loading while I called Best Move.Richard asked me what the cubic feet was on Bill of Lading.It was then I realized they never wrote a measurement.He advised that he would request an audit and they ‘wouldn’t let anyone screw us’.Also advised to let them continue loading and that they would work it out.I then received a call from a ‘dispatcher’.I explained to Diana that the process I was told would occur (if upon visual inspection the cost would increase I would be given a new total) did not happen and that they already had most of our stuff loaded when they came to us.She said she would speak with them (I told her they were still there) so she asked if I would give them my phone.They talked for a while in Russian and then he returned my phone and said she would call me back.I was given a final bill (after everything was loaded) totaling $10,901.00.It was almost 7 p.m. and all my stuff was on the truck.Richard had advised me to pay the first half while they completed the audit, etc.,and if the final total was reduced, amount due at delivery would be less.I did as advised.Diana called after the movers left, and all she did was basically say ‘I apologize’ but it is what it is.Finally,she stated she would work on a discount.I called and texted Richard several times the following week;I got no response.The day of delivery he answered. Said he would escalate to Diana.The mover arrived and demanded payment right away.Told him I was waiting on Diana for a call back because per contract I was not provided a written revised estimate prior to loading,so my original estimate stands.He grabbed his keys and said he was leaving.He then said he would give me a discount of $500.Diana called and I explained the contract issue.She again advised to pay him and any overage would be refunded.They did not unwrap some furniture.Several items were damaged.Missing a few items.Left a pile of trash in my yard.I filed a claim for damaged items,still have not heard anything (even though required by law).Diana advised that the $500 discount was considered contract negotiation and the matter is closed. I now have to go to court to get resolved.

Great team. Giovanna was amazing, very patient and responsive when I had questions. Very professional company. They were very careful with all my property. I will recommend them to my friends and definitely will use them again.

Failed to convey that they would be sending a full sized semi for a 1b move, subsequently couldn't fit on the neighborhood street. They charged me an additional $500 and were late on delivery for their mistake.

2nd Update: They are still trying to get me to remove the review claiming they gave me a discount that I did not receive. Again, if you go with a moving company for a cross country move, beware. And they straight up lied in the response. As I said in the original review, the movers DID NOT take the items on the quote. They even broke my grandmothers dresser straight in half. UPDATE: When the movers arrived there were additional fees they were trying to add on. They were trying to charge us for "packing supplies" that we had purchased ourselves over a week before even contacting them for the move. After speaking with Diana at BestMove for over 2 hours, she was helpful going back and forth between us and Big R, the transportation company to get us situated. However, she had seen that I had left this original review and offered to give me a $400 discount to remove it. Claiming that it's not BestMove that was trying to charge me, it was Big R. But, I told her I would not be removing it because that's not fair to other people. BestMove may not be the ones charging it, but you do employ the company that does, therefore you are just as guilty. I did not receive this discount. I can't with good faith remove the original review as I feel people should know what they are in for. Original review: Lies on top of lies. We were given a quote for moving from Tennessee to California. I was assured that our items would be stored in a climate controlled storage area in California until we had a drop off location and that the quote included our items being taken to the storage facility and to the final location. They assured me that if there were ANY issues, I could call them to get everything taken care of. When the movers arrived, they DOUBLED the quote. Then after telling them to ONLY take the large items that were on the quote, they DID NOT TAKE THE ITEMS ON THE QUOTE. Leaving behind the washer and dryer, stand up freezer, TVs, and couches. They took the cushions for the couches though. Called the company and was told they would take care of it and surprise surprise, nothing. Then I get a call 15 days later at 6pm saying our items will be here tomorrow morning at 8am! When I tell them we do not yet have a house, they tell me that they do not have a secured storage and that our items are already on the way. So again I call because I was definitely told differently, just to get transferred to someone that doesn't answer. When I attempted to call back, I'm sent to voicemail.

Great guys! Helped my family moved to a new place, no time wasted. Great service!