Great
Based on 336 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bestonlinecabinets manufactures high quality RTA kitchen cabinets, bathroom vanities, handles, sinks, hoods, and many more kitchen accessories, and we sell them online at wholesale prices. Our goal is to provide products with the highest value along with the best customer service. In this economy we understand that many people are going through difficult times and we make every effort to provide customers with quality products at the cheapest prices possible.
Best Online Cabinets (bestonlinecabinets.com) has 336 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
336 approved reviews, newest moderated first
Andrew D.
Not bad overall. The cabinets are pretty nice for the money, but I can't say I was thrilled overall. The shipment was not in great shape and tho they replaced a few items, I had to use some damaged pieces out of necessisty. The service was also just ok. I will look for alternatives next time.
Timothy B.
Best of the Best. Dont be afraid of shipping. If it is damaged they will make it right asap. Get the samples you are interested in to see first hand the quality of their product, you wont be sorry.
Steven B.
The instructions for the lazy Susan cabinet were lacking in detail but a call to customer service got us what we needed. 3 doors were not correct but another call to customer service got it corrected. I would order again.
Linda S.
The quality was very good but it was timely and not that easy to put them together as the instuctions are not well explained. I also had a problem with the slides in the spice cabinet and they sent me the wrong slides, they need to make sure whomever is handeling corrections is knowledgable.
Grace P.
The description on the website makes these cabinets sound very promising but we were very disappointed. The price point was great but that should have been a clue. The quality is pretty poor. Assembly is more difficult than many other RTA cabinets. We got the White Shaker Cabinets and they chip and split easily. The doors are very difficult to adjust and make level. A few items were delivered damaged but I will say the company had great customer service and replaced the items right away at no cost. They didn't even charge me for the touch up kit that I forgot to order. But overall the cabinets don't stand up to the quality we thought we were getting so we won't be purchasing them again.
Reply from Best Online CabinetsSep 10, 2019
Thank you for feedback Grace, we understand the frustration with issues caused from shipping or manufacturing defects. We are disheartened deeply that our White Shaker cabinets (now our Malibu White Shaker) do not meet your expectations. We have strict quality standards that the suppliers we choose to use must meet, and refuse carrying any products that do not meet those standards. The Malibu White Shaker cabinets come with many positive features, but one of its downfalls is that it does not come with pre-drilled holes for attaching the doors onto the frame or it does not come pre-attached so more hinge adjustments may be needed compared to other cabinets. Regarding the assembly, we understand the instructions that come with the cabinets are not great and recommend viewing our step by step pictorial or video instructions found on our website or YouTube channel. We will use your feedback to continue to improve the quality of our products.
Anita S.
I CAN’T BELIEVE THERE ARE NO INSTRUCTIONS ON HOW TO PUT THE CABINETS TOGETHER. If I had known the recycle bin was FAKE wood I would never have bought it. It is taking 2 guys an hour to put the bin together. I AM VERY UNHAPPY WITH THIS. If the failure to give instructions is a mishap on your part, I hope you rectify it FAST!
Reply from Best Online CabinetsAug 20, 2019
Hi Anita, Thank you for the feedback. We understand the frustration that stems from poor assembly instructions that come with the cabinets which is why the shipping email we send out recommends using our more helpful step by step pictorial and video instructions found on our website under the support/assembly instructions tab. All the trash bins that come with our trash basket cabinets are plastic. We are not familiar with the bins being made from another material and apologize it did not meet your expectation.
Elise
I've only gotten some cabinet samples so far...but the quality is wonderful, customer service is prompt and fantastic, and they've got a lot of unique cabinet options! Plus, the shipping of my samples was super quick!
MARILYN K.
The cabinets are great! They are very solid and sturdy. I love that they are made from plywood, and the finish is beautiful! There are two reasons I'm only giving them 4 stars. One is that the doors are made out of some kind of fiberboard. When I drilled them fo put handles on, they definately weren't made from solid wood. The other is hanging them. They are very heavy, and putting a french cleat or something on the back for hanging them would have helped tremendously.
