Reply from BestRealDollJun 5, 2025
Update on June 14, 2025
Hello Sir
We're really sorry to see your recent message and want to take a moment to clear things up and address your concerns.
After checking our system, we couldn't find any completed orders under your name or email. Still, we truly appreciate your feedback, especially about the differences between our website photos and factory pictures, and claims of false advertising.
Here are a few things we’d like to explain:
1. Real Product Photos:All of our product photos are real and based on actual dolls (with a few clearly marked AI-enhanced pictures). The molds we use are standardized, All same dolls models are manufactured using identical molds, ensuring consistent quality across every unit produced.
2, Lighting: Website pictures use professional lighting to highlight details, while factory pictures are captured in natural light without enhancements — this may create subtle visual variations, but guarantees authentic representation
3, Clothing & Posing: Our website showcases styled presentation shots with clothing and accessories, while factory pictures depict the base doll without additions. This styling enhances visual appeal in artistic photos, though rest assured all factory pictures remain completely unedited.
4, Makeup: All makeup is done by hand. Even with the same model, small differences can happen — just like every leaf on a tree is slightly different.
We always try to match the makeup in the product pictures — and in most cases, it looks about 99% the same. If you have special requests, we’re happy to customize the makeup for you.
Many of our customers also enjoy adding their own clothes, wigs, and accessories after receiving the doll, which makes her look even more beautiful.
If there's a doll you’re interested in, let us know — we can send you her real factory pictures before you order.
A few more things to keep in mind:
We can customize makeup — just tell us what you want.
TPE dolls may lose a little makeup over time. This is normal.
Silicone dolls have long-lasting makeup.
If you'd like extra makeup or tools, we can add those to your order.
We’re always here to help, and we’d really like to give you a great experience. If anything is still unclear or if you have more questions, feel free to reach out anytime.
Warm regards,
Vita
Update : 2025/6/14-------------------------------------------------
After seeing your review, we contacted you several times and you finally responded to us.
However, your request is as follows. I copied your words verbatim as follows:
“I would consider removing the feedback if you are willing to send me a product of my choice, at no cost, with makeup as advertised.”
We then asked you to show us which reviews or product photos seemed misleading. The images you sent were actually positive customer reviews of our products — and while it’s true that the dolls in those photos showed some faded makeup, we’d like to take this opportunity to explain again:
TPE (Thermoplastic Elastomer) naturally releases oil over time. This is not a defect but a known material characteristic. Because of this, makeup applied to TPE dolls — regardless of brand — will gradually fade with use and time.
Despite this, many of our verified customers are very satisfied with the realism, softness, and overall quality of our dolls. In fact, The negative feedback we receive tends to come from people who have not made a purchase and may not have real experience with our products.
While we understand your concerns, we kindly encourage you — as we’ve done before — to try the product yourself if you haven’t already. We're confident the actual experience will speak for itself.
Thank you again for your attention.
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Update on Aug 15, 2025:
Through the email communication, you haven't placed an order from us yet. Please contact us at [email protected]. Thanks.
