BetterHelpReviews of betterhelp.com

Trust pilot took advantage of my disability. Counselor only spent half the scheduled time. Never followed up on issues. Did not have a full understanding of my situation Gave generic answers, not really intuitive.

You barley get any progress with fixing ur mental issue. They reply soooooo slow. You get like 3-4 replies throughout the month

I would not recommend BetterHelp to anyone based on my own personal experience. The people who contact them are fragile and need a lot of support - support that they are not able to provide. The therapist I was matched with stood me up at our second session. She simply didn’t bother logging on. I chose another therapist and she isn’t able to provide any genuinely valuable insight or help, just generic responses and I’ve still been charged for the session where I was stood up. They wipe £140 from your account before you’ve even had a chance to book an appointment and their supposed policy of responding within 1 business day is a lie. That day has come and gone and still no response. It’s a real shame, because their customers are the ones who really need things to run smoothly and for people to just show up and do their jobs. When things go wrong and the customer service team ignore them, it’s likely to affect them much more deeply than an average member of the public. Please do not trust them. Find someone for face to face counselling and in the meantime, buy a good self help book.

Wanted to get a therapist as I am on a 9 month bloody waiting list and most therapists around me don't work/are full because of Corona. Betterhelp asked me to fill in a quiz and then simply rejected me with a prompt "I should try face to face therapy" without even giving me a chance to speak for myself...faux pas to have this automated stuff during covid if you ask me. Afterwards I got promptly ignored by customer service. I am not deranged, I was just feeling depressed, have no friends and wanted to talk, but idk, if that's being "too much of a nutcase" to even explain myself to a person (not an automated message) then I believe something sucks here. -100/10

I don’t understand how this app has had such high reviews and I think it is just a huge scam. If you do not wish to waste your time and money with “fake therapist” and at an exorbitant price of 265$ please never use this app. They provide false marketing stating that the therapist is available 24h when she’s not even available one minute. Even the scheduled session are scarce and she doesn’t convey any information and is just a complete waste of your time !!!! I urge people to stop using this app because it is a scam and I am pretty sure that people are being paid for such reviews !!!!

Here's a really simple breakdown of the pros and cons of using this service. PROS -Easily accessible -Flexible scheduling CONS -Cannot easily cancel your membership -Costs upwards of $300 per payment -My insurance pays for therapy so each in person therapy session with an actual local therapist costs me $14. Check your insurance coverage before you use a platform like this. -These councelors and therapists cannot help you figure out a potential medication to pair with your mental health condition, a local in person therapist can speak with your PCP to discuss medication use. -The app and the website are horrifically difficult to navigate. -Yes, you can get a free trial for 7 days, no you will not speak to anyone during that trial. I am scheduled to have a live chat with my matched therapist well after my free trial ends...meaning my "free trial" won't actually allow me to use any of the things betterhelp has to offer. I guess you get what you don't pay for. -There are state funded assistance programs for people in need of mental help, before spending the equivalent of a car payment each month, I suggest speaking to a member of your local government to see if there are low cost or free programs available to you based upon your income and mental health concerns. Do your research. -They do not accept insurance but rather suggest getting reimbursed on your own. -The overwhelming influx of people seeking mental help during COVID19 is so bad that you probably won't get to speak with anyone as frequently as you want to. If you do plan to use betterhelp I suggest you thoroughly read through your chosen counselor or therapist's about me page. They are extremely open about when they plan to respond and in what capacity. -If you plan to cancel your membership allow yourself multiple days before the next billing cycle. You have to send them an email and request that they cancel your membership, then wait for a response from them before you have successfully canceled anything. If, during this time, you are charged...you can attempt to get a refund, but the chances of that are extremely low.

Had a very bad experience. I do not think people should be charged upfront during the free trial. I believe it should be like many other services where you only pay if you continue on using the service after the free trial. It is also very difficult to get a refund or cancel the service. I feel like it should be processed through a new means and not through a email with an employee like it is now. But getting to the actual therapy itself: I was very excited at first but soon became disillusioned. My therapist was Antoinette Edmonds and she was incredibly cold and disinterested. I would send messages pouring out my heart and my concerns and all I would get in response were short 3 worded responses back. It didn't even feel like she read the messages. She would give short, generic responses that were not the valuable insight I expected to hear from a licensed therapist who is supposed to care about me. She did not give me any advice or empathize with me at all. She also only is available through scheduled live text chats, but her schedule is always full so I was only able to speak to her twice in a 2 months time. Very hard to actually get into contact with. Could not get a new therapist as "no one else is licensed for my area." There are so many therapists out there and you're saying there were none who were licensed for a major North American city?

Horrible service and very disappointed. The 3 counselors they match me with had no availability. One also never login for session. I have asked for a refund through the chat Since I’m getting charge for no service. No way to communicate with customer service but through email and of course no response.