Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 7,657 reviews with 5 stars · Clear filters
Jessica E.
It’s an absolute pleasure to be able to have therapy from my own home and be able to see a full schedule of my therapist and pick what works for me. So many feel a certain way about the way we may be seen walking into a mental health building and never end up getting help. Thank you so very much!
Marie M.
BetterHelp is an amazing app and program available online. My therapist sessions have been extremely valuable and my life is showing the results of it with my dreams coming true and better relationships, health and choices. The app makes it so easy to find and schedulethe right therapist and communicate through the chat function. There are also group sessions that I occasionally use that are super helpful when I need an extra boost of connection or ideas. You have to find the right therapist and so it may take one or two tries, but the app makes it really easy. I highly recommend better help because it is a quality program and a very easy to use app
Roxana Hasty H.
I’ve had a very positive experience using BetterHelp. The platform is easy to use and made it simple to connect with a therapist who truly listens and provides helpful guidance. Being able to schedule sessions and communicate through the app has made therapy much more accessible and flexible with my schedule.
Ahree
BetterHelp was able to connect me with a well-matched therapist when previous providers failed to do so. Having the ability to schedule up to 3 weeks out is incredibly convenient along with the choice of video or phone sessions. I experienced BetterHelp taking additional care in selecting the right therapist and they do not start charging for their service until they do so. I also appreciate that they offer various discounts and financial aid as I take advantage of their student discount. I highly recommend trying BetterHelp to anyone looking to receive mental health support.
customer
BetterHelp is an absolute life saver, immediate connection with my therapist who is the most knowledgeable and empathetic person I came across on my mental health journey; no judgement just pure compassion to help. I can 100% recommend, you will get the help and learn the techniques to get your life back together.
Annie
Ma fille utilise cette plateforme depuis l'étranger. Elle la trouve simple et aime bien le fait qu'il y ait un espace de journal et de mood board, le fait qu'il y ait la possibilité de partager avec la thérapeute. Elle n'est pas forcément obligée de le faire. Toutes les infos sont concentrées au même endroit. C'est fluide. La thérapeute est gentille et professionnelle.
Reply from BetterHelpMar 9, 2026
Hi Annie, We certainly apologize for any concern! If you do not have an account with us, it's possible that a loved one set one up and used your card to pay for the service. In any case, we can have our Billing Operations team gather a bit more information, locate any account linked to charges in our system, deactivate that account, and process a refund. I've requested your preferred email address. You'll get a separate message from Trustpilot shortly where you can provide this to us and we will have a member of our management team follow up with you directly to get this resolved.
Amritha S.
Seamless experience. Very straightforward, very diligent with communication/reminders, great selection process and security measures for privacy are top notch. Highly recommend.
Jennifer E.
This is the best therapy resource tool ever! I dont know what to call it but its so helpful convenient easy to use and a complete game changer on having the time to take care of myself and mental health and then hit the ground running to attend to the lives and emotional needs of my family and etc so im very grateful I found this and met my therapist I have now I highly recommend this especially to mom's and introverts.
