Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About BetterHelp
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Betterhelp is here for you in every way they promised. They provide you with competent therapists who are available to your schedule. There are many ways to communicate...video, phone calls, text. It is important to fill out the questionnaire truthfully to find the best match for you. I am very happy that i found this site. I am a whole different person.
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Justin
The therapist and therapy was…
The therapist and therapy was wonderful.
However, I was not able to connect with my therapist for the last session or even send a note to her without making a payment.
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Susanna
Easy way to start therapy
I knew I needed therapy for a long time, but never had the courage to start. When I felt ready, I wanted to be able to start as soon as possible, and this app felt like the easiest way to find a therapist without waiting for weeks. It’s now been a few months, and I’m very happy with this experience. It is a monthly investment, but I’m glad I committed to it because it’s a great gift for your future self. Besides, there are also discount if you are a student or if you’re unemployed.
I also love that the application recommends « classes ». I haven’t been able to join any so far, but their titles sound interesting !
On the app, you have the opportunity to text and send voice messages to your therapist, and let them know if it’s urgent.
I haven’t given the app 5 ⭐️ because it is a bit slow sometimes, it doesn’t run that smoothly (at least not on my phone). However, it’s not a huge problem for me, so I would still encourage anyone who’s looking for therapy to give it a try !
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Anissa S.
Individual and group therapy review
Disclaimer: I have prior experience in individual counseling sessions but none with group sessions so my review may reflect the challenges of group counseling in general and not group sessions as they apply to BetterHelp.
With that being said, I am pleased with my individual counseling sessions. My counselor has gotten me through a rough spot and my experience with her is equivalent to in-person sessions I've had with counselors in the past.
I like that there are journal prompts and that you can share them with your counselor. My counselor has always responded to what I've journaled in a manner that makes it clear she has read and considered my entries. There are 50+ prompts though they could use more. (You can always just write without using a prompt, too--but the prompts are helpful if you aren't sure what to write.)
I have attended two group sessions on the same topic, on the same day/same time, for two weeks in a row. The first time, I found the session helpful. There were only four of us and I walked away having learned some things about my own situation. The second one had eight+ people and because most of the attendees were not the same, the facilitator's prompts (through no fault of her own) were repetitive and I got nothing from the group. The groups would be more effective if they had the same people in them from one week to the next. I will attend more groups, but I will not attend the same group each week unless BetterHelp can somehow make membership in a group more consistent (e.g., you sign up for a group and attend it for 4 weeks in a row with no new members allowed, etc.). Like I said, I don't know if my experience is just due to the nature of all group sessions or specific to BetterHelp, but spending most of the second session on introductions and the same questions is not a productive use of my time.
The ad that I signed up through mentioned that there are worksheets--but apparently you have to ask your counselor about these. Mine has never mentioned these (maybe they don't apply to my issues--I don't know). Because I find writing out my thoughts helpful, and because I believe that there are many areas of my life where I could grow (not necessarily just the areas that I'm specifically talking to my counselor about), I would like access to all worksheets at my own discretion (with the ability to share them with my couselor like I can share my journal entries).
I have reached out to the admins at BetterHelp to ask questions a couple times and usually get a response that is clear and that answers my questions.
Bottom like: I recommend BetterHelp 100%. It is a much better value than what I would get going to an in-person counsellor and while I am not thrilled with the group sessions for the reasons I described above, they are still a value-add to BetterHelp's offerings.
If you think you *might* benefit from a counsellor, sign up NOW. You are important, and BetterHelp can help you work through the challenges in your life.
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Erica F.
I am so grateful
I started with better help a few weeks ago now and I've already learned some self coping skills. I use them daily and it had helped so much with my anxiety. My therapist is there for me day and night. I've messaged her during anxiety attacks and she is awesome for getting back to me in a timely manner. I am very grateful for all the help I have received already and look forward to becoming a better version of myself all because of betterhelp.
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Nasya S.
I was very skeptical of BetterHelp
I was very skeptical of BetterHelp at first, but now I would recommend to anyone like me that doesn't have the time to search for an in-person therapist and has an unconventional schedule for appointments. Software has some bugs that messes with the audio during video chats. I also wish they did have an insurance option. The price isn't bad at all, but it's a lot out of pocket for someone like me and I'm sure others like me.
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Matt H.
Weekly pay is dumb
I wish I could pay on a weekly basis.
I don't want to pay for a month at a time.
I love how the rest of this program works. I just don't want to pay hundreds of dollars all at once. Not everyone can afford that.
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Jim T.
Thanks miss Garcia...
Nicole has helped me stay positive an learn new social skills a now I'm trying to save my marriage an believe we're making headway!