Great
Based on 4,547 reviews
BetterMed Urgent Care4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Patient C.
the online--> phone scheduling was very convenient. The staff can great "car side" manner ; ) I was VERY nervous about the test for myself and my young children. They made it the very best it possibly could be.
Patient
Apologizing for sending us to the ER falls short of the $2000+ it cost us with zero return. They did nothing of value and sent us home. 2 weeks later we've got bills from 4 different entities associated with that one visit. By contrast I've been very happy with the treatment AT BetterMed and would recommend them to anyone with a medical need.
Kevin M J.
First, I was charged a $40 copay when I showed my proof of insurance and CAREs clearly states that health plans are to pay 100% of the cost for COVID-19 testing. Second, it took over a week to get my results. Unacceptable on both accounts.
Reply from BetterMed Urgent CareJun 30, 2020
Hi Kevin, Thank you for your comments. There has been much talk about COVID testing being free, but there has been no direction from the Federal or State government about how this is going to happen. We are doing our best to work with insurance companies in navigating this unclear, evolving situation. If we can help you in any way, please contact us at [email protected].
Duke
Quick, easy, effective
Patient
I had a great experience at BetterMed. They are super friendly and professional. Their lobby and examination rooms are very clean.
Patient
BetterMed was one of the few places that was offering drive-through COVID-19 testing with no referral needed months ago. It was easy to make an appointment online and the testing process was very simple.
Leah
Took 2 days to wait for Covid testing but process was very quick and efficient. Good follow up with results.
Patient
Timely, accurate
