Excellent
Based on 419 reviews
Better U4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mental wellness is not one-size-fits-all. For many people, traditional treatments simply aren’t enough. Better U is a next-generation mental healthcare company delivering scientifically proven, alternative treatments designed to help you feel better: starting from addressing the root causes.We offer both in-office and at-home ketamine therapy treatments for individuals struggling with treatment-resistant depression, anxiety, and PTSD. Backed by neuroscience and delivered with empathy, our care model integrates psychedelic-assisted therapy, ketamine therapy, holistic psychiatry, psychotherapy, and even ketamine-based pain creams, providing a truly comprehensive approach to healing from the inside out.What sets Better U apart is not just what we offer, but who we are. Our team includes Harvard and Mayo Clinic–trained doctors, therapists, and researchers with diverse expertise in psychedelic medicine and alternative healing modalities. United by a shared mission, we’re here to make breakthrough mental healthcare more accessible, compassionate, and effective for all.If you’ve felt stuck, numb, or overlooked, know this: healing is still possible and you don’t have to do it alone. Better U is here to help you reset, reconnect, and rediscover what it feels like to be whole.
Better U (betterucare.com) has 419 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
419 approved reviews, newest moderated first
Jennifer W.
I have been very impressed so far with how thorough the programming has been. Each step has gone smoothly, and there are reminders along the way to make sure things stay on track and I have all the info I need. I like using the app to work through the programming and keep track of my goals.
Consumer
Update 12MAY….I called it, their reply was lots of excuses. They know who I am. Unless this happens A lot?!? DJ. Updated 08MAY….TrustPilot sent me an email regarding Better U…”they’ve asked for more details to better understand your experience”. As you will read below…what “treatments”. Taking 800mgs 5 times now, with maybe 20-25 min minimal experiences…the previous batch I was getting better results and 45-50 min experiences, with good after effects. I’m guessing maybe they are counting on the placebo effect now? Damaged trouches that were overheated in the back of a trailer for 20 hrs in the FL heat, 90 degrees outside is approximately 110-120 degrees inside the trailer. Ask anyone in the trucking business that is a fact! I read a review this morning, same basic Better U review…were these meds from bad batch, or caused by the late delivery the cold pack died during the 22.5 hr late guaranteed 1day air by 10a, or they just want the negative reviews removed?!? I went to a compounding pharmacy, they could not test for efficacy or potency, the pharmacist referred me to the DEA for testing as they have the capability. After the text from Better U yesterday and the Trustpilot email asking for more details, I imagine Better U wants my review removed as there are Zero bad reviews on their website, like the bad reviews others have recently posted on Trustpilot stating the same results. Please read my review below, it is all true, no misinformation from my side. They don’t want anyone to see what others have also stated, I am not an isolated experience with Better U. I am not sure what else to tell you. They did text me…asking how my treatments were going and if there is anything they could do to assist? I’ve asked for their assistance numerous times and all I received was a call from a guy who called me a “jerk” for complaining. Please read my “original” updated review. Where to begin? The Lies? The Profits over patients mantra? The lack of support? It’s everyone else’s fault other than Better U? Better U has a well designed website, lots of information. You can put a tuxedo on a goat, but it’s still just a goat. Honestly, they have a few employees that I initially believed were working to better the patient experience. I’ve been given excuses, watched and heard Better U place blame on every aspect of their business model on anyone but themselves. I have endless screenshots and recordings of the misinformation and highly questionable business tactics. When anyone is presented valid information sent from Better U and they lie about their own information?!? WTW?…I promise, their pants are actually not on fire. Just lies. It’s simple…profits over patients. I’ve been in the medical industry for over 16 years and I know my facts, I have the documented facts and proof of the blatant misinformation provided to me, so much misleading information and facts from the CSRs to whomever…Shame on Better U. Basically, Better U is a middle man or 3rd party ketamine dealer/broker. I personally received 3 separate confirmations via text and email for the same delivery…1 day guarantee air delivery with the “summer packaging” a cold pack with a label stating “keep refrigerated” and that package arrives 22.5 hrs late and the temp is 82.8 degrees upon arrival. When I advised Better U with photos and specs, oh the temp doesn’t really matter?…Of course search your fav med website and you’ll see, ketamine is a temp controlled medication as are many other meds. But don’t lie to me, place blame and then go back on your word. That is a HUGE red flag. I’ve never been provided more misleading information in my 2-3 months of dealing with Better U, than any company I’ve dealt with in my lifetime. I’m positive someone with Better U will reply below. With more excuses and nonsense. I have the evidence in hand, everything I have stated is true and factual including all of the documentation to back my statements. And Better U knows this, as I have sent them the proof. They just do not care about the patients as a company…a few of the Better U team I’ve dealt with are awesome and I do believe they want to make a difference in our lives…then (not calling anyone out, he knows his name) flat out lies on a recording regarding the people or person I placed my faith in?!? Really? That’s the gig? Lie on your co workers, throw them under the bus and place blame? That “it’s not our problem” mentality that is really concerning to me. This is life changing medication for many people. We are just credit card numbers to Better U. I cannot in good conscience, based on the facts and documentation I possess recommend Better U to anyone at this point. If the people you are attempting to seek help from fails in their mission…it’s about the patient not just profits and Better U overall has completely missed that mark
Reply from Better UMay 12, 2025
Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations weren’t met and appreciate the opportunity to respond with clarity and care. First, we want to be clear here: Better U is not a pharmacy. We are a mental health clinic offering both telemedicine and in-person care: including holistic psychiatry, talk therapy, and ketamine therapy (in-person and at-home). For at-home treatments, our licensed providers send prescriptions to independent compounding pharmacies. We are not affiliated with or profiting from any specific pharmacy. That said, you are absolutely welcome to use any compounding pharmacy you prefer. If you’d like your prescription filled locally, we’ll gladly send it there. Our clinical team has worked with hundreds of pharmacies across the country, and based on consistency, quality, third-party testing, and patient feedback, we typically recommend Precision (NY) and Valor (CA): both of which ship nationally with rigorous SOP's and flavor/stability customization. You’re right that every compounding pharmacy can vary slightly in how medications are compounded, including factors like pH balance and binders. These differences can absolutely affect the patient experience, which is why we remain committed to helping patients navigate those nuances with transparency and flexibility. We also want to clarify that we submitted a request through Trustpilot for more information so that we can locate your account and address this directly with you. Since the review you posted was anonymous, we aren’t always able to identify the your information or contact you without your help. If you're willing, we’d appreciate the opportunity to work with you to remedy this situation. We take the storage and shipping of medications seriously and follow up and advocate for you with the pharmacies when concerns arise. While we rely on these third-party pharmacies to manage packaging, shipping, and FDA-compliant storage protocols, we will always advocate for our patients and act when we believe a batch or delivery method may need review. In addition to pharmacies, FedEx or UPS may from time to time have delays - weather, etc. as anyone who has shipped or received a package from both understand. As we cannot control this, we also will advocate on your behalf if any of those issues arise. We're especially sorry to hear that a member of our team was disrespectful: that is not acceptable and will be addressed internally. If you could please share your information or contact our office and ask for Thea or Michael, we will address this and make sure this is properly addressed. Our entire mission is based on patient-first care, and it pains us to hear that this wasn’t your experience. If you’re open to continuing the conversation, we would be glad to work with you on: Sending future prescriptions to a local pharmacy of your choice, Adjusting dosage or formulation under clinical supervision, Reviewing your treatment history to better tailor your plan moving forward, Better U exists because traditional mental healthcare has let too many people down. We’re trying to change that, but we know we’re not perfect. If you’re still willing, we’d like the chance to make this right, not just for you, but for the integrity of the mission we believe in. Sincerely, The Better U Care Team Please contact us at either of these options below: [email protected] 323-433-5883
Blake S.
Great service. an exception was made given the short nature of my follow up visit and better U is extremely client centric and I could not recommend them enough: 11/10.
Reply from Better UMay 2, 2025
Thank you for sharing your experience for allowing us to be a part of your healing journey.
Heather M.
So I've seen some bad reviews and wanted to dispell the bad rep. I was denied as a patient because of my prescriptions and medical history. Sooo disappointing but I was denied on Thursday had the money back in my account Saturday. The email said 7-10 days for it to appear in my account and it only took two (I was worried I was in for a fight). Also there was someone upset they missed an appointment and got charged for it. It very clearly states that you will be charged for missed appointments and restock of meds if you decide it's not for you. They were very upfront about all extra charges and what they expect from you. If you fail to comply and get charged that's kinda on you. So overall very disappointed but not because of the company itself. They were very professional n helpful.
Candace H.
I will recommend Better u to everyone!!! I have ongoing wound care and I am very much impressed!!! I have healed in one-half of the time that I had been told…
Sherrie P.
This is Sherrie Phillips from Chesapeake. Virginia I. Wanted to finish my story about how much ketamine treatments for depression anxiety PTSD has worked. Let me explain I do live on a fixed income like most people my age, but when I decided investigated ketamine treatments for six months, I thought what the hell it can’t be worse than anything that I’ve ever tried before so I tried it. It was not awful. It was beautiful. It was amazing. It was like God came down and cleared out my brain yeah I’m still depressed. I will always have depression because you have to manage that like you do any other disease. This is how I manage it ketamine treatments work if you got the money if you don’t got the money you’re worth it. I didn’t think I was at first, but now that I’ve seen the benefits I am worth every dime my spell on your myself and you can buy small packages just to try it or you can go big like I did I thought well what the heck and it worked and I am sitting here crying because I feel so blessed that God showed me this treatment and I hope all of you out there that is suffering from depression, anxiety, or PTSD and nowhere else to turn. This might be something you might want to consider don’t watch the news. Don’t read articles. You don’t know their reputable Read stuff that really talks about mental health like the suicide hotline number or any organization that supports mental health. I am so glad that this treatment came out for those books that suffer from this disorder again I manage it just like any other disease, but ketamine has made it so much easier to live a quality of life. I never knew I could have thank you again Better U!!!!🙏🙏🙏🙏🙏🙏
Scott F.
Better U has perfected the home Ketamine treatment protocol. After two years with a provider who only gave treatments, Better U understands that more is necessary to integrate growth into the mind. The meticulous preparation protocol and post-treatment work allow you to permanently change your thought patterns and habits. It’s life-changing. Highly recommended.
Nick S.
Everyone has been very kind and helpful. They seem to genuinely care about my well-being
