Better UReviews of betterucare.com

Reply from Better UMay 23, 2024

Thank you for sharing your positive experience! We’re thrilled to hear that Better U is enacting a positive change on your life. We pride ourselves on having a dedicated and compassionate team, and it’s wonderful to know that you’re feeling blessed with the results after just five sessions. Your well-being is our top priority, and we’re here to support you every step of the way. Thank you for choosing Better U and for your kind words!

Reply from Better UMay 15, 2024

Thank you for allowing us to be apart of your healing journey. Thank you so much for your feedback and for recommending Better U. We're deeply moved to hear about the profound impact your experience had on your journey. Breaking through and restoring oneself is no small feat, and we're honored to have been a part of your path to healing. Wishing you continued growth and well-being. Sending love and light your way!

Reply from Better UMay 13, 2024

Thank you for taking the time to share your experience with Better U. We have reached out to you several times regarding your refund. When you use a third party financing company, the process is that we have to work with you to confirm with them to process a full refund. They have reached out to you, as well as several people from our team, and we are unable to reach you. Please call our office for additional information. We are truly sorry to hear that your initial experience fell short of your expectations. We understand your frustration and want to sincerely apologize for the following issues you encountered. We apologize for the IT issues you experienced that prevented your account creation and portal access. We apologize if the representative you spoke with did not provide you with the level of professionalism and expertise you deserve. We take customer service very seriously and will address this internally. We requested from TrustPilot to contact you for your information since I cannot find you in our system based off of your TrustPilot username. We can process your refund once we can find your account. Please call our office at 323-433-5883 at your earliest convenience and ask for Thea so we can resolve this. We want to assure you that Better U takes your concerns seriously. We are committed to providing the highest-quality service and continuously improving our processes. Sincerely, The Better U Team

Reply from Better UMay 13, 2024

We are so glad to hear that Better U has been a beacon of hope on your journey to a better life. Your story is truly inspiring, and it reminds us of the profound impact we can have when we work together. Your message reflects the core mission of Better U, empowering individuals to reclaim their lives and reach their full potential. Thank you for trusting us to be part of your journey. We wish you all the best in your continued progress towards a Better U!

Reply from Better UMay 13, 2024

Thank you for your positive review! We strive to make our client experience of paramount importance. We at Better U send love and light your way, and we Thank you for trusting us to support your mental health journey!

Reply from Better UApr 29, 2024

Thank you for sharing your experience with Better U. We take all reviews seriously and apologize that our intake process did not meet your expectations. We understand your frustration about the time invested before learning you weren't a candidate due to recent alcohol consumption. We strive to be transparent in our advertising, but we acknowledge there's always room for improvement. Certain substances can interact negatively with ketamine therapy, and we take all necessary precautions to avoid potential complications. We are actively reviewing our intake process to see if there are ways to better communicate eligibility criteria upfront. This could include a more comprehensive list of potential disqualifying factors or a pre-screening questionnaire. We appreciate your suggestion, and we'll consider implementing it to avoid similar situations in the future. Regarding your perception of our communication, we apologize if our intake team came across as accusatory. Our goal is to be informative and supportive throughout the process. We understand that chronic pain and anxiety can lead individuals to seek relief through various means. We can assure you that we treat everyone with respect and understanding. We value your feedback and appreciate you bringing these concerns to our attention. It allows us to identify areas for improvement and ensure a more transparent and efficient experience for future patients. Wishing you love and light, Derek Du Chesne CEO

Reply from Better UApr 29, 2024

Thank you for sharing such a powerful and positive review of your experience at Better U. It's truly inspiring to hear how our program has helped you find such profound transformation. We understand the long and challenging road that traditional treatments can present for some individuals struggling with chronic mental health conditions. Your story highlights the potential of ketamine therapy to offer a different approach, one that can lead to significant breakthroughs and a renewed sense of self. Your dedication to practices like meditation alongside your treatment further amplifies the positive impact you've experienced. It emphasizes the importance of a holistic approach to healing.

Reply from Better UApr 29, 2024

Thank you for leaving such a fantastic review! We're thrilled to hear that Better U's program has been a perfect fit for you. It's truly rewarding to hear about the positive impact our program has had on your mental clarity, focus, and memory, especially after years of antidepressants that weren't as effective. We understand the frustration of seeking solutions and not finding the right fit. We strive to provide a comprehensive solution with accessible support and effective treatment options. Knowing we've played a role in your journey towards improved well-being is incredibly motivating.