BetterVet Reviews | Read Customer Reviews of bettervet.com

BetterVet Reviews | Read Customer Reviews of bettervet.com

BetterVet reviews

Showing 187 reviews with 5 stars · Clear filters

Lisa A.
May 3, 2024
The vet and tech arrived on time and were professional
The vet and tech arrived on time. They were personable and professional at the same time. They made friends with my dog through the treats I supplied. I helped them with him and he was perfect gentleman. They were kind and gentle. The only time I needed the muzzle was with the nail trim which he really doesn’t like. The appointment was done in a timely manner.
Reply from BetterVetMay 3, 2024
Hey Lisa, Thanks a bunch for sharing your experience with us! We're thrilled to hear that our vet and tech made a positive impression on you and your furry friend during their visit. Making friends with treats sounds like a winning strategy! 😊 It's fantastic to know that your dog felt comfortable and behaved like a perfect gentleman. We always aim to be kind and gentle, and we're glad that approach worked well for your pup. And hey, we totally get that nail trims can be a bit tricky - we appreciate your understanding! If you ever need anything else or have more questions, just give us a shout. We're here to help!
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Karen Vorn K.
May 3, 2024
Best Vet Visit Ever
I just had my first pet visit with BetterVet Chicago and my cats didn't go as berserk as usual. When my home vet retired after years of caring for my cats at home, I dreaded looking for a new vet. Dr. Jesse Navatta and Cassandra CVT have the very best bedside manor and were able to vaccinate both cats with very little stress. I highly recommend BetterVet!! They took the time to confirm my appointment several times and sent messages to tell me exactly when they would arrive!!
Reply from BetterVetMay 3, 2024
Hey Karen, Thanks so much for sharing your experience with BetterVet Chicago! We're thrilled to hear that your first visit with us went so well, especially considering the circumstances with your previous vet retiring. It's awesome that Dr. Jesse Navatta and Cassandra CVT provided such excellent care and helped keep your cats calm during their vaccinations. We're all about making vet visits as stress-free as possible for both pets and their humans, so we're really happy to hear that we hit the mark for you. And we totally get that clear communication is key, so we're glad our appointment confirmations and arrival messages were helpful! If you ever need anything else or have more questions, just give us a shout. We're here to help!
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Paola R.
Apr 30, 2024
Dr. Keyes
Dr. Keyes and the vet tech assistant were great with my cat, Luna. Prior to the visit, there was communication to set expectations of their arrival which helped me plan for my day. I did not sit in the room with them when they examined Luna but I barely heard a peep from her and heard them being so kind to her which was very reassuring.
Reply from BetterVetMay 3, 2024
Hey Paola, Thanks for sharing your experience with Dr. Keyes and our vet tech assistant! We're delighted to hear that Luna's visit went smoothly and that you felt reassured by the kind treatment she received. Communication is key, so we're glad our updates helped you plan your day accordingly. We strive to make every pet feel comfortable during their examination, so it's fantastic to hear that Luna did so well! If you ever need anything else or have more questions, just give us a shout. We're here to help!
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Roberta E.
Apr 30, 2024
Before the visitlove you guys
Before the visit, the staff was attentive and caring. Dr Navarro and his assistant were so great with my cat. Thank you!
Reply from BetterVetMay 3, 2024
Hey Roberta, Thanks a ton for your kind words! We're thrilled to hear that our team provided attentive and caring service both before and during your visit. Dr. Navarro and his assistant were delighted to help out and ensure your cat received the best care possible. If you ever need anything else or have more questions, just give us a shout. We're here to help!
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Kari K.
Apr 27, 2024
Excellent service and the team was so…
Excellent service and the team was so great with not only the dog who needed to be seen but all of my other dogs who wanted their attention!!
Reply from BetterVetApr 29, 2024
Hi Kari, Thank you for your kind words! We're thrilled to hear that you received excellent service from our team. It's wonderful to know that they were not only great with the dog who needed to be seen but also attentive to your other dogs who wanted their attention. Ensuring all pets feel comfortable and cared for during our visits is our priority. If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help!
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Patrick M.
Apr 22, 2024
Great friendly service!
Super friendly, knowledgable & professional! Great service from Bambi & Amy, who gained the trust of my anxious Great Dane quickly. Both were terrific in explaining their diagnosis and next steps. We look forward to their next visit!
Reply from BetterVetApr 29, 2024
Hi Patrick, Thank you for your wonderful feedback! We're delighted to hear that Bambi and Amy provided super friendly, knowledgeable, and professional service for your anxious Great Dane. Building trust with our patients is so important, and we're glad to hear that they quickly gained your Great Dane's trust. It's fantastic that they were able to explain their diagnosis and next steps clearly. We appreciate your kind words and look forward to serving you and your furry friend again in the future! If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help!
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Talita L.
Apr 21, 2024
Awesome!
It was fast to book an appointment for my 15-year-old cat, Eco. The vet, Barbara, and the nurse were fantastic. They were very kind to Eco and cared for her during the visit. I booked an appointment for the regular vaccines, but Eco was also thoroughly examined. I received some supplement prescriptions and medical recommendations for her. Awesome!
Reply from BetterVetApr 29, 2024
Hi Talita, Thank you for sharing your experience with us! We're thrilled to hear that booking an appointment for Eco was fast and convenient. We're delighted that Barbara and the nurse provided fantastic care for Eco during her visit and that they were kind and thorough in their examination. Providing medical recommendations and supplement prescriptions to ensure Eco's well-being is always our goal. We're glad to hear that you had an awesome experience with us! If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help!
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Kristen L.
Apr 21, 2024
The vets were kind and patient
The vets were kind and patient. They answered my questions and discussed my concerns.
Reply from BetterVetApr 29, 2024
Hi Kristen, Thank you for your feedback! We're glad to hear that our vets provided kind and patient care during your visit. It's important to us that we address all your questions and concerns, and we're pleased to hear that they took the time to discuss them with you. If you ever need anything else or have further questions, please don't hesitate to reach out.
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