BetterVetReviews of bettervet.com

Reply from BetterVetMar 4, 2024

Hey Marade, Thank you for taking the time to share your feedback with us. We're glad to hear you found our service convenient and well-prepared for your needs. Your satisfaction is incredibly important to us, and we're sorry to hear that our veterinarian didn't meet your expectations. We take your concerns seriously and will look into this to ensure we provide the compassionate care every pet and pet owner deserves. Regarding the pricing, we strive to offer competitive rates for our mobile vet services, ensuring convenience without compromising on the quality of care. We appreciate your input and will consider it as we continue to improve our services. If there's anything we can do to make your experience better or if you'd like to discuss this further, please don't hesitate to reach out. We're here to help!

Reply from BetterVetFeb 28, 2024

Thank you, Magdalena, for taking the time to share your feedback about your recent experience with our team in Boston. We're glad to hear that you found our staff to be nice and punctual, but we're sorry to learn that the exam did not meet your expectations in terms of depth and value. We aim to provide thorough, comprehensive care that justifies the trust and investment our clients place in us. Your feedback is invaluable as it helps us identify areas where we can improve.

Reply from BetterVetFeb 23, 2024

Thank you, Karen, for taking the time to provide feedback on your experience with BetterVet in Orange County. We're glad to hear that the vets who visited your home were wonderful and provided great care. However, we apologize for the inconvenience and frustration you experienced with our rescheduling policy, the administrative errors regarding your contact information, and the delay in transferring your dog's records to the vet. We strive to make our policies clear and fair, especially for situations like rescheduling, and we regret any confusion or dissatisfaction this caused. We also understand how important it is for all your information to be accurate and for the vets to have all necessary records ahead of time to provide the best care possible. Your feedback is invaluable to us as we continuously work to improve our services and customer experience. We will take your comments into consideration to review and potentially adjust our policies and procedures to prevent similar issues in the future. We appreciate your patience and would like to make things right. Please reach out to us directly at (888) 788-1165 so we can address your concerns more thoroughly and ensure a better experience moving forward.

Reply from BetterVetFeb 19, 2024

Thank you for sharing your feedback, Deborah. We're sorry to hear about the challenges you've faced with communication and scheduling, as well as the issue with your dog's prescription. It's clear we have areas to improve upon to ensure our services are as seamless and responsive as they should be, especially when it comes to time zone scheduling and follow-through on prescriptions. This is an aspect of our client care process we are currently in the process of fixing. We're glad to hear you've had positive experiences with Dr. Scott Perry and appreciate your kind words about his care. We take your concerns seriously and are committed to addressing them to provide a better experience for you and your dog moving forward. Your feedback is invaluable in helping us improve, and we hope to regain your confidence in our services. Please feel free to reach out to us directly with any further concerns or needs for your pet.

Reply from BetterVetFeb 19, 2024

Thank you for your honest feedback about your experience with our house call service in Boston. We're glad to hear that the visit itself was positive, with our vet providing friendly, knowledgeable, and patient care for your anxious dog. However, we understand your concerns regarding the cost and the importance of clear communication about pricing for each test and product beforehand. Transparency about costs is crucial, and we apologize for any surprise or discomfort the bill caused. We appreciate your willingness to continue using our service. We'll take your feedback to heart to improve our communication about costs upfront, ensuring a better experience for all our clients.