BigCommerceReviews of bigcommerce.com

I wouldnt wish this company on my worst enemy - they have absolutely NO positives over the leading competitor. I came from Shopify so I know terrible CS, these guys are worse which I didnt know was possible. Steer as far away as you can from this dumpster fire

What an absolute nightmare it has been working with BC. I feel like they are terrible at managing the platform and are more worried about their stock price. I am honestly so at odds weather to just give up or to wait it out. They have good features for customizing your store, but every problem I have had with their billing department is huge. They charged me $330 for nothing and caused my account to go negative an incur overdraft fees on my bank account. It is a huge inconvenience to me. UPDATE: I have gone ahead and cancelled my store with them. I do not recommend this site to anyone. Their customer service skills, platform bugs, and just general bad management make them beyond a doubt one of the worst companies I have ever had to deal with. I repeat DO NOT USE BIGCOMMERCE.

Their templating system is bloated, heavy and way too abstract, their customer agents are useless and they won't fix low server response. I've been pleading with them for months because they have a terrible TTFB (server response time) in some european servers. People enter my store, try to see more images of the product and because it takes 3 or 4 seconds they leave frustrated. And you lose your clients just like that. I've talked with 8 different agents throughout all this, opened cases, escalated them. And I am tech-savvy, I can't imagine what it's like for regular users. I've shown them impartial TTFB tests, explained the issue again and again... and honestly, all of them danced around the real issue which is their CDN's perform very badly especially in Europe. They made me change lots of things that had nothing to do with their server response time. I've wasted so much time and energy on them... Not to mention this is a paid service! Now diverting extra resources to move out of this fancy-looking sham.

They don't even deserve a one star. I called them at least 6 or 7 times for a basic issue I had with saving text on the store front. They could never fix anything. They kept telling me to use another browser which I did and it wasn't fix. I told a manager I was going with another company and he didn't care. I don't blame you he said an issue like this could take months to fix. I told him : do you know where I want to be in a few months" that was a deal breaker for me.

Very poor support. They just say a feature is unsupported instead of fixing the problem. BigCommerce for Wordpress (BC4WP) plugin is not fit for purpose - do not use it. You will end up doing lots of custom development.

The support you receive at BigCommerce is horrible. The representatives are very polite but can't answer the most basic questions to troubleshoot a problem. This means it takes a loooooong time to go back and forth with their advanced support as they only do it via email. And advanced support asks you the most basic questions about your problem as if they have no understanding of what is going on. I'm migrating my backend to shopify.

I've been with B/C for a few years now - everything went along well but in the last few months things are falling apart for me. Absolutely no sales - I get it we're in financial trouble here in the USA but when your still making sales on another platform something smells wrong. I keep getting emails from google that my feed is screwed up - no one at b/c answers the phone or responds to emails. It can't be me - I'm still churning out money somewhere else - anything I share on facebook deletes the item and replaces it with a generic website address now which it never used to do. Going today to start a backup site on Shopify under different name and compare the 2 - maybe it's time to get out of the online game since it's turned into a big fat money grab now. I can go back to ebay for my daily flogging - I don't need that from BC

Been on the platform for years and even stuck with them when they hiked up the costs to take a percentage of your turnover. Sadly its the last straw and time for us to move. They do make a lot changes to their platform and don't pre-warn you about the effects it will have on your website. For some bizarre reason, they deleted large parts of our style sheets that have been fine for nearly 10 years. When called support they said they don't support this type of request and we need to fix ourselves. I really don't need to be wasting time and money on this.