Poor
Based on 443 reviews
BigCommerce2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies and industry-leading brands.
BigCommerce (bigcommerce.com) has 443 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
443 approved reviews, newest moderated first
Kal
I've been on BigCommerce since 2010 and it's terrific. Support is great, and they're always improving the platform and coming out with new features. The app directory is robust but almost everything you need is already part of the main package. I've used both Shopify and BigCommerce and BigCommerce is the best by far. Highly recommend.
Shaun
Steer clear of this company. We purchased an expensive template which didn't do what it said, without the need for paying additional money for someone to add and change code to the template. The company refused a refund of our monthly fee even after paying for 6 months and not using it due to this issue with their template. All well and good until something goes wrong, or billing is involved. Deeply disappointed.
Ryan
They did a maintenance update on Friday at 5pm. The update didn't work and my services have been down for 4 days, with no time estimate. So idiotic, i can't believe it.
Danish
pathetic customer service. not able to solve my problem whereas this issue is created by bigcommerce api itself.
disappointed
I needed to downsize from magento and compared shopify, bigcommerce, wix and squarespace and decided to go with bigcommerce because it met all my must haves and the others did not. I am a small shop and shopify nickles and dimes you for many of the app add ons with monthly fees and the end cost with all the features I needed was much higher. Wix and squarespace didn't offer the flexibility I needed in building product options. Most importantly was the customer service which is so great at bigcommerce. On Chat it's almost immediate and they have usually folks who know what they are talking about. The cons are the inability to take over customer carts in real time and if you customize the templates the updates are ardeous. I've also noticed some issues with SEO but I am not sure if that's my fault or the way google reads bigcommerce.
Terry
Great customer service
William
Customer Service is GREAT!!!
Alicia
The program works like it should and integrates with your web site. But, the reports are a mess and not usable without doing a lot of work to extract the data you need. The system won't allow you to pull data from specific date ranges, or create an ad hoc report.
