BiggerBooksReviews of biggerbooks.com

Hi, Erin This is Terry Corbin, order number 2955263 I have written many times to this firm, About this matter. Bigger Books cancelled and has not issued a full refund at this time nor has anyone contacted me about a refund. If you care at all please respond to me in a timely manner. Thank you. 12-14-22 @11:49AM Respectfully yours Terry Corbin

Do not order from this site. I placed an order on 8/27/2022 and have not received it. I am still trying to get a refund for my order. They appear to sell books that they do not have in stock.

Never order from this company. They charge you immediately as opposed to during shipping. All reputable companies only charge when something ships. This is a big problem because they do not possess any of the items in stock and instead look for a source after you place an order. Most of the time they fail to find a source but they take 1-2 months trying before they give up. So you pay and finally get a refund a month or more later. If they do manage to find a source it still takes them over a month to find it and then have that source ship it to you. So even if you get the item it is well after you need it. If you try to contact them using the contact link on their website no one ever responds. You must call and wait on hold for an hour to get to talk to someone. The agents over the phone work for various websites not just biggerbooks.

I placed an order to buy a book at 8/17/2022. However, the book didn't ship after 3 weeks. I asked them three times when they will ship the book. The answer is that the book is hard to get and will ship the book as soon as the book is available. The funny thing is that I saw the same listed on their web site with a ON Stock status. Today, I contact with their help desk again, and they just cancelled my order. So don't trust whatever this web site listed.

I ordered a book and paid for the expedited shipping cost, which was supposed to be 1 to 5 business delivery. After 6 business days, I started a chat with the Customer Support agent, which took me 1 hour to rich the agent out. They said that there was a delay from a distributor, and the book was not even shipped at that time. When I asked who was responsible for the money I paid for expedited shipping I get this response from the agent: "Again, I do apologize but this is the process. I have explained it to you numerous times and there is nothing further that I can do. A request to cancel has been sent, you have been advised that there are no guarantee and if it is not cancelled in time, you will need to return the item for a refund. Is there anything else I can assist with?" My advice, Do not rely on this bookstore.

Received part of my order, but does not respond to customer service emails regarding the remaining book that I ordered.

I needed a textbook for a college course I was taking, wanted the e-version for my kindle, and found a match for the ISBN on BiggerBooks. I should have known that having the best price online was a red flag. BiggerBooks had the e-textbook rental listed for something like $20. I ordered the textbook, and importantly, the listing included no other information other than that it was a rental of an e-textbook. Usually, the material will download to your kindle or send a link to your email automatically, but BiggerBooks sent a code through the mail. The code arrived in an envelope that said "once opened code is void" or something like that - warning that it could not be returned. I thought this was no problem, as I had no reason to think that there would be a problem with my order. However, the code they provided was a code that required a specific access link from a college teacher in order to be able to log onto the textbook website and THEN use the code they provided to access the text book. Well, of course I had no special code from a teacher. The instructions explaining this were INSIDE the envelope. When I reached out to BiggerBooks about this, they had no special codes to provide either- so there was NO WAY for me to access the materials I paid for, AND NO WAY for me to know that I needed a special code prior to trying to access the materials on the textbook website. It was not listed in the BiggerBooks materials listing ANYWHERE that ANYTHING other than the rental fee was needed to access the materials OR that they WERE NOT PROVIDING A COMPLETE PRODUCT. They refuse to refund my money, saying I had opened the envelope. This practice is misleading and they did not take into account thier own misleading listing when "trying" to resolve my issue. Feels like a scam.

it was a great way to get books for cheap!