Great
Based on 370 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Personalized big stuffed animals are our speciality.
bigplush.com (bigplush.com) has 370 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
370 approved reviews, newest moderated first
Arlene S.
I received a phone call from my Grand-Daughter saying that was the best thing that was ever delivered to her front door. The bear was for my first Great-Grandson, however I am still waiting to see a picture from her showing the bear and my Great-Grandson together! Thank You for your promptness in delivering the bear.
Jennifer
Did not receive a stuffed camel and a stuffed frog by Christmas as promised when ordered on December 8th. (exact words on my order: shipped: delivered on or before Dec. 24th - Delivery Guaranteed NO LATER THAN Wednesday, Dec 25). I am terribly frustrated with this company and their lack of customer service. Left many voicemails and as one other customer mentioned on the review, during peek time. It wasn't until I filled out a form on the website and submitted it a WEEK AFTER Christmas, on January 31st did a person finally call me back. He left a voicemail and gave me a direct number to call. But as of today, January 7th 2015, again after many attempts and leaving messages... radio silence. They have charged my credit card. VERY DISAPPOINTED!! I can not recommend this company to anyone.
Reply from bigplush.comJan 7, 2015
Hi Jennifer, It was great speaking by phone today. We went ahead and did the 2 things we promised we would today, so you should already have email confirmations of both. And the additional back order is on track for delivery within 1 to 3 weeks, exactly as we discussed. Glad we could work together on this. Thanks so much for your kindness and your business.
Customer
The only gift my daughter asked for was the giant kangaroo. After ordering and receiving the shipping notice from the company and UPS, I was surprised to find out it never shipped (only found out when did not arrive on delivery date). After repeated calls, I discovered from Michael that the material was back ordered and so they were going to refund my money - which they did quickly I must say. However, I would have appreciated earlier notice and believe the only way I discovered the issue was by staying on top of the package. Also, initially I was very impressed when Michael offered to purchase a similar product from another company in order to make things right. However, I am glad I went ahead and ordered as I never heard from him again. Needless to say, I am not impressed.
Reply from bigplush.comJan 7, 2015
Hi Kelly, We appreciate your input. Thanks for taking our phone call today and accepting our apology. We experienced tremendous growth in December that we were not prepared for, and as a result, we disappointed some of our most loyal customers, such as yourself.. At the time of your call-in to our offices in mid December, we did not have proper systems in place or adequate staff on hand to handle the very, very large increase in orders we were experiencing at that time; and although we did the best we could at the time, it was simply not enough in some instances such as yours. When we issued your refund while you were on the phone with is in mid-December - we also offered to buy you another similar product from a different manufacturer to send to you at our expense. However our phone conversation was ended prematurely without us properly entering and saving the follow-up notes from that conversation into our system. Therefore, although the 100% refund WAS issued as promised, the additional promise we made to you (which was for us to buy another stuffed animal on your behalf to send to you - in addition to your refund that you already received) was not kept by us. We deeply regret that. Now that the Christmas Season has passed, we have since invested in putting new systems into place, and we have added more employees. to ensure that we have all the necessary tools and manpower to keep up with any large increases in orders (no matter how big), while at the same time continue to provide great customer service that you and all of our customers deserve. Please let us know when a new need for a giant stuffed animal arises, and we will send one out at to you no cost. Thank you for your business.
One very upset "customer" who will not recommend to A.
Guess they don't read info provided on their order form at all. One extremely disappointed child and very upset parent at Christmas this year. I even called customer support and they were closed during peak season and did NOT return call!!!
Reply from bigplush.comJan 7, 2015
Hello, Please call us back at the phone number we left for you today on your phone voice mail.
Cherie
My daughter received a big plush reindeer from Santa. It had a Santa hat and ribbon personalized to her. She woke up Christmas morning so excited saying over and over "this is exactly what I wanted!!" What a wonderful Christmas!! Thank you for help making it possible. The reindeer is beautiful and soft. I love that it is made 100% in the USA. Great product. I would recommend them again and again!
Stephanie
I ordered my son an animal for Christmas from Santa. Not only did it not come as promised on or before Dec. 24th, I didn't hear anything from them at all. No email or phone call telling me there was a problem with the delivery either before or now after 3 attempts to reach out to them. However, my credit card was charged right away and has not been credited so they are on top of getting their payment.
Reply from bigplush.comJan 6, 2015
Hi Stephanie, We appreciate your comments. We looked into this matter, and we just called you by phone, and left a voice message with direct phone number to call back.
Tiffany C.
Best Teddy Bear for the price ever! Got the 96 inch with the secret pocket for my 13 year old. She hasn't let go since. The Bears are cute soft. So much bigger then what you get in the stores. Came with a t shirt and a ribbon. Will buy all my stuffed animals from them.
Charlotte
Was delivered 3 days early, and thats during the holidays! product was exactly as promised
