Great
Based on 370 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Personalized big stuffed animals are our speciality.
bigplush.com (bigplush.com) has 370 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
370 approved reviews, newest moderated first
John
I have ordered multiple times from big plush and have never been disappointed. This time I replaced my daughters caterpillar that was lost during a move several years ago. She is 17 now and still talks about missing it. She was thrilled to tears for her new caterpillar. Thank you big plush.
diana
My daughter loved it. It was exactly as described. The shipping time was wonderful too!
Christina C.
It took 19 days for this delivery to arrive! No realistic reason for this!!!!
Reply from bigplush.comDec 27, 2014
Hi Christina, I'll be happy to help. I see that you placed your order on December 4th, and you choose the following shipping method: "*FREE* SHIPPING: Delivered on or before Dec. 19th - Delivery Guaranteed NO LATER THAN Friday, December 19". We shipped your order on December 8th, via Priority Mail with tracking # 9405515901484987017603. As is the case with many other Priority shipments we sent in December, for some reason the Postal Service did not move your order for quite some time, and it ultimately started moving again on December 19th, and was finally delivered to you on December 22nd. We are truly sorry this arrived late. We have already issued you a 100% refund, as a goodwill gesture. We know that does not make up for your frustration though. So please feel free to let us know what else we can do to help. We have had several meetings with the local Postmaster, and we will together ultimately figure out exactly why this delivery issue occurred with your order, and with the orders of other customers like you, so that it does not happen again.
Greg
My experience was unbelievable. My purchase was in great shape upon deliver and delivered fast. Awesome craftmanship, great colors...my niece love it. Thanks you for making this one very special christmas.
Rob D.
My niece LOVED her pink plush horse! Item arrived on Christmas eve. My only criticism was initially the item had an earlier delivery date than actual and when trying to contact customer service i was routed to voice mail with no return call. My email to customer service was answered within 1 business day.
Cynthia C.
My nephew wanted the biggest bear I could find, well he got it. The shipping was awesome and the bear is amazing. We couldn't be happier with everything!
Coach
My granddaughter was thrilled.
Fran V.
Shopping was a breeze, check out was great and the package actually arrived early which was definitely a plus!!! Would definitely shop here again!
