Big Sandy SuperstoreReviews of bigsandysuperstore.com

Love the furniture but the wrong tables were ordered so the right ones had to be ordered. No offer to compensate for a week delay and another wait at home for a delivery. I then requested to exchange one of the tables with the first one ordered, I liked it more. They were supposed to order it in and I would pick it up. I asked they please call me if it wasn't going to be there since I was driving 45 min to get it. Arrived at the Dublin store and it wasn't ordered and no one called. Had to wait 4 more days for it to be ordered and then drive back 45 min to Dublin. When I got there the table was not set up and in a box. It took 1 hour and a half for the table to be put together. Staff apologetic but I wasted a ton of time.

They have the best deals every time we need something

Good price and guality.

Salesperson extremely knowledgeable.

I was enticed to shop at Big Sandy because of the huge showroom and great selection. Don't be fooled. I have 5 deliveries from them at 3 different locations. I have received the wrong color furniture, been delivered torn furniture, had deliveries get soaked at just not show up after waiting all day, been delivered a cook stove that had been dropped on its top with no grates instead of the one I purchased, and delivered a kitchen set to friends house where they destroyed her stairs and the refrigerator and tried to hide it. I think this is enough chances for anybody. Each time I got I communicated this to employees I got the same response, we get a lot of complaints about our delivery people. But these people aren't the ones loading the trucks. The store has made attempts to fix the problems but we have just given up. Shop at your own risk and take it home yourself.

The staff was super friendly without being pushy and had a great knowledge of the product they were selling

Everyone at Big Sandy is always so friendly! Mike F was fantastic. Knew exactly what I needed and extremely helpful. Thanks Mike!

Sales person did an amazing job. She walked me through the process very easily and followed up to the delivery. Very knowledgeable in the furniture business and very helpful.