Big Sandy SuperstoreReviews of bigsandysuperstore.com

Sales Agent not able to locate business account with Big Sandy Superstore, but thanks for the awesome upgrade. Carmen Ward

We bought new living room furniture and a refrigerator to be delivered the weekend before we moved into our new home. The delivery people wouldn't listen and put down cardboard when installing the refrigerator. Instead, they drug the fridge across the hardwood floor on a moving blanket which left very bad gouges in the floor down the hall and through the kitchen. When the delivery people were confronted with the damage, they ignored my wife and quickly went out the door. After a few weeks of being promised by a manager to get a callback from their "repair" department, we ended up calling a flooring contractor that does work for Big Sandy directly. They helped us get the repair "approved" and were VERY helpful. If the delivery people would have taken an extra 5 minutes to put down cardboard (that we already had waiting for them!!!) the whole thing would have been prevented! To make things even worse, my wife ended up paying the delivery people extra cash to get them to move the old refrigerator out of the way before they could install the new one... after we paid extra for "white glove delivery". Lastly, the refrigerator was not approved by AEP as "energy star" for the $50 rebate we were promised by Big Sandy. If you buy from Big Sandy watch EVERY MOVE of the delivery people if you are buying anything heavy, especially if you have hardwood floors!!

Great sales person and service. Thanks and God bless:)

I like my new tables. The glass tops and metal bases are very different from what I had in my living room. I chose 4 stars because it took two months for this order to come in.

We have not purchased much furniture in many years. We purchased a reclining sofa and a power lift chair. The power lift chair had problems within the first 3 weeks. They sent a technician out very quickly, however, they had to order the part. The very next day, the chair fell apart with my adult child in it. I was furious. The chair was purchased to help my disabled husband. We called and they said they would not refund our money but they would exchange the chair. I HATE COMPANY POLICIES OF ONLY HAVING A CHOICE OF EXCHANGING THE PRODUCT. IT ISNT A CHOICE AT ALL. I ALSO DONT BELIEVE IT IS GOOD CUSTOMER SERVICE. It is my money that paid for the product. I did not finance anything! They did exchange and upgraded the chair and had it delivered and picked up the defective chair. And then about a month later I got a call from the store to schedule for the repair deptaetment to come out and replace the original pet that originally went bad on the first hair. HELLO?!!!!! Why didn't the store communicate within itself to know that the chair had been replaced? 2nd argument is that it took around a month to get the part to replace. Overall, now we are enjoying the furniture at this time but it has only been a couple of months. Ask me again in another year. 3rd argument is that they had a promotion in which we could get an item of up to $100. But it could only be spent in the furniture department. We could not spend it in appliances or electronics. WHATS THE DIFFERENCE IF IT IS BEING SOENT IN YOUR STORE?

I had a good experience while i was there but, when I received my furniture I had a problem, I called my salesman and he kicked my problem off to someone else who told him there wasn't nothing they could do for me because i didn't call back within seven days. No one told informed me of that when I made my purchase.

I always deal with one store and happen to be in different town thought oh well all the same boy was I wrong. Everything was fine till we picked the tv got it home and two days later plugged it in and half screen didn't work. Long story short they told us we must of done it and said they couldn't help us even though we took extra warranty. SO told them come get sofa and tv. Next day I get call telling me I can come get new tv they didn't know I took extra warranty after me telling them over and over. Lesson learned going to my normal store from now on still don't have loveseat it's been over month

The employees at Big Sandy give great customer service!