Excellent
Based on 165 reviews
BigScoots4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BigScoots is a fully managed hosting and site performance services provider for WordPress content creators, enterprises, and e-commerce clients. Since 2010, BigScoots has been recognized for unparalleled client service with 24/7 support, access to real human experts within 90 seconds, and site-specific management. With its own hardware and network infrastructure inside a world-class data center and a team of in-house engineers, BigScoots collaborates closely with clients, agencies, and developers to deliver robust client hosting services.
BigScoots (bigscoots.com) has 165 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
165 approved reviews, newest moderated first
Audrey W.
I’ve used BigScoots since 2021, and I’ve been incredibly impressed with their knowledgeable team and quality service over the years.
Reply from BigScootsJun 17, 2026
Thank you so much for your continued support since 2021! We really appreciate your kind words and are glad you’ve had a great experience with our team and service over the years.
Misty T.
Every time I have a question or even a small problem...BigScoots is always prompt in their reply and will be as thorough as I need them to be. I never feel like I am being talked down to or that I am an inconvenience. I love their customer service!
Reply from BigScootsJun 17, 2026
Thank you so much for the kind words! We’re really glad our team can always provide prompt, helpful support and that you feel taken care of every time you reach out.
Known Universe A.
Every experience I have with BigScoots is a positive one. I count on them to be there when I don't understand things. When things go wrong, they are very diligent to help in every way possible. I must admit there have been a few user errors, but they were patient and walked me through the experience.
Reply from BigScootsJun 17, 2026
Thank you so much for the thoughtful feedback! We’re really glad our team has been able to support you, especially when things get tricky, and we truly appreciate your continued trust in us.
William
Dedication from a fabulous support team. They hung in there with a tricky issue and got it resolved.
Reply from BigScootsJun 17, 2026
Thank you! We really appreciate the feedback and are glad our team was able to stick with it and get the issue resolved for you.
Jill H.
Hands down the best customer service experience around - always available, expeditious and effective. Thank you
Reply from BigScootsJun 17, 2026
Thank you so much! We really appreciate the kind words and are glad you’ve had such a great experience with our team and support.
Jason O.
Bigscoots is a fantasticwebhost. I have been using the for years,their plaform is extremeley user friendly and easy to use. It is fast modern webhosting with excellent customer service. Whenever I have had a problem the customer service team answers within 5 minutes and resolves it. So, in a nutshell it is well worth the money.
Reply from BigScootsJun 17, 2026
Thank you so much for the kind words! We’re really glad you’ve had a fast, reliable experience and found our platform easy to use. We appreciate your continued trust and support!
Elizabeth
Very quick to alert you to any unusual behaviour with your accounts.
Reply from BigScootsJun 17, 2026
Thank you! We really appreciate the feedback and are glad you’ve found our alerts helpful and timely.
Amy
I've been with Big Scoots for years with no problems at all. They're very quick to respond and have helped me fix issues with my website in numerous occasions. 5 stars from me!
Reply from BigScootsJun 17, 2026
Thank you so much for your continued support! We’re really glad to hear you’ve had a smooth experience and that our team has been able to help whenever needed.
