Excellent
Based on 124 reviews
BigTime4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BigTime’s vision is to help professional services firms reduce operational costs, align talent to projects, and accelerate payments. With 20+ years of experience and 2,800+ customers, we streamline project operations, maximize resource utilization, and connect data sources, enabling firms to scale and grow efficiently.
BigTime (bigtime.net) has 124 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
124 approved reviews, newest moderated first
Trisha R.
The only reason I didn't give 5 stars is because of the app. I personally don't use the app, but as the firm's BT admin, I get lots of questions from our staff about it, and currently the BT app isn't working well at all. However, Nate H. with BT, was incredibly helpful and quick at responding to my inquiries today. Solved a couple of issues that I definitely couldn't figure out on my own. So thankful to have the BT support team at my fingertips!
Betty A.
Recently I met via Zoom with BigTime support staff, Andres R. to resolve an issue. Andres was very knowledgeable, patient and stayed in the call twice as long as scheduled to ensure that my issues were resolved. He followed up with me to ensure that all of my concerns were met. Great work Andres!
Rmilo
Tyler G. was amazingly fast, efficient and effective. I appreciated that he assisted via Zoom to show me the ease of making the adjustments I needed. love using BigTime!!! great support!
Reshma M.
BigTime is the easiest tool for entering and tracking time and expenses. Tyler From big time was very helpful.
MD
Implementation was done horribly. Staff we worked with did not know answers, did not set up anything, when we went live were no where to be found. To top it off we used their Wallet payment software and payments were received in wallet but no idea when we will be able to see it in our business checking account.
Mitch K.
The implementation was the best I ever received. Patient, no nickle and diming on the implementation. Kevin was incredibly knowledgeable about the product and its use.
Sam W.
BigTime has a great dashboard that enables me to see multiple jobs at once and see how our hours are tracking with our budgets. And it has a good hours / time tracking input format that is fairly simple and quick. It benefits our architecture office. Tyler G. helped us figure out some bulk commands that were a great time saver. Excellent and responsive customer support.
Kimberly G.
Responsive and helpful, still waiting for a resolution with the issue
