BikesDirect.comReviews of bikesdirect.com

I could not find a bike. Every time I found one (many) that matched my basic requirements, it was sold out or not available. I tried for three months. The inventory never changed. I was never able to purchase a bike from them. I think their prices are great. Their bikes (only looked at road bikes) are very good. But they aren't actually available. I was hoping fo more from this company/website. I ended up ordering from a competitive website with more "actual/available" options.

Bad: the front fork arrived such that I could not put the wheel in the front fork. Good: Customer support explained that was because the front fork was twisted and how I could twist it back and it worked! They claimed it probably got twisted in transport but that seems unlikely to me or if it is true then you need to improve your packing. Good: Customer support also compensated me ($35) for twisting the front fork to the correct position. I understand that this saved the company money but I also appreciate it. Other: Some small things arrived needing corrections. No big deal. Middling: I noticed for the first time that bike's front and back wheels are not aligned with each other by a 0.5". There was a delay but I did get an answer. I was told that was normal. Look at it this way: the bike seems like a very good deal. Perhaps I should give 4*. Bikes generally seem very overpriced at bike shops and junky at big box stores. I appreciate that once I had made contact with customer support, they did take care of me.

Inadequate instructions on dropper seat belts nstallation.

The bike came quickly and was easy to put together. The bike had minor scratches and a ding on it. Because I did not sit on it prior to purchasing, I had to buy after market parts to make it more comfortable. The seat is very hard, the neck was to low and the pedals are was to slipery. The gears do not change smoothly and I had to adjust the brakes a few times. The color is more of a purple than a blue. I read and understand the color dissclaimer, but this is WAY off.

The price from bikesdirect is great so it's a good value. But Over the past few years, I have ordered a few bikes from them that each arrived damaged. They always blame the shipper as well even though the box is in great shape.

This was the third bike I purchased from bikes direct and unlike the other purchases this bike was poorly assembled and in mediocre condition at best. The assembly appears hurried and mistakes are taking months to sort out. I had been very pleased with all the bikes I purchased on the website in the last few years, including a beach cruiser and a nice road bike. I was even recommending the site to all my friends. I'm being much more cautious now. I was happy with the quick response from the service help that emailed me back quickly but didn't really offer a ton of help.

I had the bike less than 2 months and have already had to replace the tires. The tires started cracking after the first ride.

The bike chart told me to get a 50 cm but I think it's too small