Bikes OnlineReviews of bikesonline.com

I thought I was getting a great deal but... It was a frustration that the bike took much longer than promised to ship. THEN, after 2 months the shifter got jammed. Company refuses to warranty the bike and will only facilitate a warranty claim through Shimano. Meaning, I have to cover shipping costs, part removal, and part installation. I have been a month without a working bike and I hope its only another month to get a new part back and installed.

OK. First bike I've ever ordered direct to consumer. But. I've bought bikes. Big box to bike shop. Read some bad reviews about bikes online and I have to say, I'm very happy with this purchase. I guess your milage may vary, but everything came in good order. I bought a 2022 Marin Muirwoods. Everything was packed and protected. Included pedal wrench and multitool. I'm kinda stunned. Was expecting a bad experience and it was actually quite effortless and awesome. Good job.

Bikes online worked great for me. I ordered my Polygon Siskui T8 that was in stock on 5/7/22 and it arrived 5/12/22. I live in Southern California so this may have helped with the turn around time. Bike came as promised easy to put together handle bars, seat post, and front tire. I have ridden it a couple times so far and love it.

Ordered a polygon bike 4/11/2022 and bike was delivered 4/20/2022. LOVE the bike!!!! The bike was packaged very well for shipping and couldn’t be happier. Very impressed and will buy again for sure.

Recently ordered a bike and the experience overall was great. Their site mentions that it can take 5-7 days to process and ship out, which was in line with my experience (bike arrived in 10 business days). Assembly of the bike was dead simple and all the right tools were included. I also used their chat support a couple of times to get an order update and also to get advice on a dropper post for my new bike. In both cases they were responsive and helpful.

Have been debating weather to give them 4.5 stars, but based on my experience I decided 5 stars is appropriate. I purchased a bike on 3/13 knowing they claimed it took them 5-7 days to ship. The bike I wanted was in stock and the order was easy. On day 7 I still haven't received a shipping confirmation so I contacted them via their online process. I received a reply within 24 hours even though it wasn't what I was looking for (I was expecting to have been notified of a new shipping time frame instead I got their issues and what they are doing -understandable, have been there myslef). I replied back asking that specific question and within 24 hours was notified the bike had shipped. It was scheduled (via FedEx) to arrive on the 29th, but surprisingly FedEx kept changing the date and it arrived on the 26th. There was no damage to the bike and it was easy to assemble. Just had to take it out of the box, attach the front wheel, the seat, handle bar, and pedals. All the tools where included. Outside of having a better notification system since they charge the minute you place the order, there really are no complains. I would recommend bikesonline.com.

I just purchased a mountain bike from bikesonline.com and can only say good things about the bike and them. The price was great and the bike is amazing. I had questions and reached out to them and they answered all of my questions quickly. You must reach out to them during their business hours to talk to someone. I used the live chat. My bike was 2 days late arriving but it sat in the Kennesaw, Georgia FedEx hub for those 2 days. That wasn't bikesonline's fault. That was on FedEx. I don't understand the negative reviews on here. My experience was great. Just remember that they're the only polygon distributor in the entire US. So they definitely have busy times and there's still supply chain issues because of covid. I will definitely buy from them again. As for missing parts to attach the front wheel, they stick in the Styrofoam that protects the front brake rotar in the box. Before unboxing your bike, please watch videos on YouTube so you don't accidentally throw away viral parts. There's many videos on unboxing and assembling the bike on YouTube.

I was looking for a way to get a bike to my son who was in need of transportation in town and have a recreational activity and to be used a therapy recovery tool. The website looked good, professional, and just what I needed with the pitch that the bike would show up prepped with minimal assembly required. Order was placed on Feb 1 with the website asking to allow for a 10 business day turn around for the order to be shipped received. I also ordered a multitool and a pump with the Polygon bike that was on sale. This was perfect since it was estimated to arrive by his birthday the 17th. A week later the website shows that they are backed up in orders due to the LA port supply chain issues and to allow a few more days for delivery. At this point ok, another few days will not hurt. Then a new message about the product arriving at their warehouse, in bulk, has caused delays for filling orders. This is where the issues start to mount. I called customer service to get a more accurate picture of where my order was. My first call was on the 12th and due to a covid outbreak in the warehouse orders were taking longer to ship. I contact them on the 14th since the status of my order on the website has not progressed beyond being placed. The response is "we have fallen behind on shipping due to recent weather events." I am not sure what weather they were talking about since the national weather service shows little to no rain for Feb in the San Diego area or fire incidents in Feb on the CA.gov website. Called and talked to a rep somewhere around the 20th and was at least given a tracking number by the rep. Fedex only showed that a label had been created and there was no change to the status of the order on the website. Called again on Feb 23 but, there was no answer during operating hours so I attempted to use the website chat which said that a rep would be with me in less than 5 min.....30-40 min later after surfing the web while waiting I gave up. Tried again on 24 Feb and got a rep in chat. The response for the delay this time "We ship orders out using a Large FedEx container. If a tracking number has already been created it means that the bike has already been loaded into that container. As FedEx picks up the containers the packages are not scanned. They will be scanned as soon as the container reaches the FedEx Hub in Pacoima, usually it takes less than 48 hours for that transition." What makes this statement questionable if no false is the fact that my son received a package with the pump and multitool and it was not tracked by Fedex under the sub-tracking number that was created. Neither was the status updated on the bikesonline website. This answer also makes the gesture of a previous agent providing me a tracking number useless pacification of providing poor service. I called again on the 28th and raked the customer service agent over the coals because I keep getting the run around and no one is giving me an honest answer as to where my product actually is. Miraculously, I received an email from FedEx that my shipment had been picked up that night for Ground delivery. After a few shipping delays on the FedEx side the bike arrived on the 8th of March. Sweet! It's all good! Wrong! I get a call from my son saying that there are no pedals and parts are missing to attach the front wheel. They did not pack the accessories box with the bike that had the required parts. I called customer service again, no answer, left a voicemail. No call back. I got on the chat and got a rep there. They placed an order to ship the parts but, rejected my request to send it next day air. They only do ground and will not be expected to arrive till the 17th of March. Communication to the customer is not near as good as it needs to be. The only reason I do not give a 1 star is because when I was able to talk to the reps, they were at least professional and kept their cool and were apologetic. That does not excuse the cooperate blunder for not having sound processes in place to inform the customer with accurate information. Or to put their representatives in a position to give inaccurate or blatantly false information.