bimmerplug.comReviews of bimmerplug.com

Ordered a grill over 10 weeks ago. No updates on when it will ship. Tried to cancel, they won’t accept cancellations? Terrible customer service. Beware! They have all good reviews on their site, but every other site shows they are a scam!

I have been reaching out by all means available - email, text and phone to inquire about the status of my order. An order that was placed NINE weeks ago. Each time I have received an initial response with the promise of follow up - THAT HAS NEVER COME. Delays happen, products get passed over. But there is NO excuse for lack of follow up to the customer. This is by far, the worst customer service experience I have ever dealt with. With the plethora of options to purchase euro aftermarket, I will never recommend this company.

If I could give them zero stars, I would, ordered door handle carbon fiber covers for My BMW almost 3 months ago. Zero communication, emailed support multiple times asking for an update and/or a refund. Extremely dissatisfied now I have demanded a refund. I will never ever under any circumstance order another part from this company again. They are trash.

This company is a complete scam all the way. If you actually get a response when inquiring about your order you will be met by someone with a terrible attitude who knows nothing about shipping times or when the actual products will be finished and delivered. I was told 4-5 weeks and it’s going on 12 weeks with no idea when I will receive this order. To make things even worse BimmerPlug sent out a mass promotional email saying the items I ordered months ago are in stock with a 24hr shipping guarantee. I asked them if I should cancel my original order and order the exact same thing from the email since it says it will ship in 24hrs only to get a response that says do not cancel your original order because that email is a lie and nothing is in stock. They know exactly what they are doing. Every single person should just order the same products from Alibaba for half the price and you will probably have better communication. They claim custom made is the reason it takes so long but the truth is they have alibaba suppliers that slap Bimmer Plug on the products and then BimmerPlug charges you 4x the price. Everything from this company comes from china and that’s why they can’t tell you when it will come in. Straight up trash company that takes advantage and knowingly lies to their customers. I’ll never order from this company as long as I live. I have so many BMW friends and I promise I will let them all know about BimmerPlug. And I promise you may want to order from them but you will be in my same position 8-10 weeks after you place your order.

I placed an order on July 8 for a CSL Style Headlight DRL LED Module Set for my Toyota A90 GR Supra ($365.94) with an expected delivery window of August 1–12. Over the next two months, the order remained stuck in "production backlog" with zero carrier tracking updates. On August 31, customer support acknowledged the long delay and asked for a maximum 2-week timeline extension (deadline September 14) to fulfill the order. I agreed and gave them until September 14. That deadline passed with zero tracking updates, zero communication, and no package. When I emailed them on September 15 to address the missed deadline and notify them of an Affirm payment dispute, they simply canceled the order without providing any explanation, tracking info, or effort to resolve the issue. Holding $360+ in customer funds for over 9 weeks only to cancel without explanation after failing two separate delivery timelines is completely unacceptable. Save yourself the headache and buy your Supra/BMW parts from a vendor that honors their shipping commitments.

This is my review I sent on google as well: Please stay away from ordering anything from them. Our friend had a birthday on the May 23rd, I am writing this review on the 28th of August and they still did not even sent us anything. Refusing the refund, stating that it is against their policy. Replying with basic support bullshit each time and stating that 1-2 weeks more and as you can see breaking their own deadline every single time. I think they SCAMMED us with the boys and our dear friend left without the 500 dollar already overpriced product. STAY AWAY. Below is the history of communication with support. Status of the order remained the same all this time!!!! Order confirmed May 19. June 26th - first e-mail to support, replied June 30th - said 1-2 weeks more After that I wrote them until August 20th and stopped after we lost all hope and understood we were scammed. I can share all proofs if needed.

I strongly recommend that anyone considering purchasing from Bimmer Plug think twice before placing an order. I placed my order in April, and months later I still have not received the product. During this time, I have exchanged approximately 28 emails with the company trying to get updates and resolve the situation. 28 emails. Months of waiting. No product. No satisfactory resolution. I have repeatedly been asked to wait and have received essentially the same responses. I even agreed to give them additional time in good faith. That time also passed without my order being fulfilled. What concerns me most—and what every potential customer should read carefully—is Bimmer Plug’s cancellation policy. Their published policy gives customers only 1 hour after placing an order to request cancellation and lists cancellation requests after that period, as well as a customer’s unwillingness to wait for production timeframes, among circumstances that do not qualify for cancellation, refund, or payment-dispute eligibility. Think carefully about that policy before ordering. What happens when one hour becomes weeks or months and the product still has not been delivered? I understand that delays can happen. What I cannot accept is waiting for months, exchanging 28 emails, and still having to fight for a resolution. I have documented the entire process and am prepared to provide the correspondence and transaction records to my credit card issuer. Based on my experience, I cannot recommend Bimmer Plug. Before giving this company your money, read their policies carefully and decide whether you are comfortable with the risk if your order does not arrive as expected.

I ordered a spoiler for my AMG GTS in January, I expect it to take around 3-4 weeks as most Carbon parts but. But no, many emails chasing and generic emails back with no real information. FINALLY, it turns up in early APRIL. Open the box and several cracks, over tightened screws damaging it as the fixing and one side snapped. The box it was shipped in was not the correct box like you get from Carbon Factory but just an oversized boxed that had bits cut out of it and a tiny bit of bubble wrap wrapped around the spoiler. The type of packaging you would expect buying second hand of eBay. Reported straight away, pictures taken and sent to them. Said they will send a new one. Its now JULY, so 3 more months and no Spoiler, generic emails saying its being processed but no real information, no tracking, nothing. So here I am writing this (7) MONTHS after ordering the part with no part. I have brought several other Carbon parts from other supplied since then and they have been turned up and been fitted. I STRONGLY SUGGEST YOU AVOID AND BUY FROM ANOTHER SUPPLIER. THE NEGATIVE COMMENTS ARE NOT WRONG. THESE PARTS ARE MADE IN CHINA AND YOU ARE PLAYING THE LOTTERY ON IF AND WHEN YOU WILL GET IT AND CHANCES ARE IT WILL BE DAMAGED. I don't understand why they don't mention on their website, they don't actually make them but order them from China. I could have done that myself, or easier, just threw the money in the bin.