Binance.USReviews of binance.us

Terrible platform that lags, doesn't update and requires reloading and you lose all of your indicators...Unable to sync the binance clock and customer support is useless, 3 times I contacted them and the same bs boilerplate responses, reset cache/cookies, log out and in. They DO NOT look at your previous cases, even on the same call. Avoid if possible and use Robinhood, Kraken or Coinbase

Company locked up my account as soon as I tried to transfer my crypto to my personal wallet. They refused to answer any questions and refer you to a site that you can’t access. They refused to return my $30k and they seem to be a total scam. Stay away from this company!

Binance.us has great customer service. I've needed to contact them on three separate occasions, and each time, they have effectively troubleshot my problem, come up with a swift resolution, and the problem hasn't come up again. I have used multiple crypto exchanges and I would heartily recommend them.

THEY ARE THIEFS DONT USE THIS SITE ABSOLUTE SCAMMERS DISGUSTING CUSTOMER SERVICE

Stay away from this joke of an exchange!! First they caused my account to go into the negative by messing with my past deposits, then they blocked me from making any more deposits, then they instructed me to make a deposit ASAP (which I was prevented from doing) or they would liquidate my assets, then they liquidated my assets almost 10% BELOW market value at time of sale. This all happened while customer support was TRYING to figure out why they blocked my ability to make deposits and TRYING to remove the block. Seriously, it's a circus -- terrible, incompetent customer service where the left hand doesn't know what the right is doing. I asked customer service to hold off liquidating my assets until THEY can figure out why they're block me from making deposits and they literally just ignored me. They also PREVENT you from contacting customer service after creating a "help ticket" for you, which basically means you have to sit and watch your accounts go in flames while they take their sweet time getting back to you (been waiting a week and still no help from the "help ticket"). Do yourself a favor and stay away from these jokers. Binance SEEMS professional and legit, until a problem happens.

They have had my money on hold for over 3 weeks. I have continually chatted with customer service. They say the issue is resolved however they still have my money. It is like a criminal organization. They act as though I will walk away from my money and they will get to keep it. I don't trust them. This is a very bad platform. I suggest you look somewhere else for your crypto needs. They are horrible.

I've had my account for about 4 years and it's mostly been ok. I do a little bit of trading on it but the main reason I use it is to get stablecoins to on-chain wallets for DEX trading on BSC. Not many other US exchanges support that chain. I haven't had the withdrawal issues a lot of other reviewers have complained about. The withdrawal method *is* a little cumbersome having to use email verification, but it's not terrible. They should upgrade to a passkey system to make things easier as other exchanges have done. Sometimes they have dodgy liquidity on some coins which makes market orders unusable, so you have to do limit orders, or there can sometimes be a lot of slippage on trades I guess due to low liquidity. That said, I've never had any serious problems with it other than a rare outage her and there. I do like the bought/sold markers on the trading view charts. But Kraken has those. I wish Coinbase had them. I am happy they've recently brought back ACH cash transfers after a long absence, due to a more friendly crypto banking environment in the USA. However the fees on purchasing USDT from these cash deposits are absolute highway robbery. Other exchanges take far less fees for purchasing stablecoins. Coinbase has USDC purchase from cash for zero fees. Basically it's ok, but generally speaking Coinbase and Kraken are superior.

I am writing this review to help others from not making the mistake of using this crypto exchange. Twice they have made the error of locking me out of buying crypto by not allowing me to download funds from my bank because the service they use (Plaid) says the funds aren't there, then saying that that the bank denied the transaction. All the while there is funds available and the bank did not deny the transaction. I also believe that the whole time you're discussing it with them, you're texting with an A.I. computer! Save yourself time and frustration. Do your research and find another crypto exchange!!! At this time, I still have 4 days until I can purchase more crypto. By then, it will probably be alot higher!! Thanks, Binance!