Poor
Based on 425 reviews
Binance.US2.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Binance.US is America's home to buy, trade, and earn digital assets. As a compliance-first, U.S.-regulated exchange, Binance.US offers secure and reliable access to the world’s most popular cryptocurrencies. Recognized by Forbes and Business Insider as a top U.S. cryptocurrency exchange, Binance.US leads the industry with its low fees, advanced trading engine, platform security and reliability, and robust compliance framework. Learn more about Binance.US at https://www.binance.us/.
Binance.US (binance.us) has 425 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
425 approved reviews, newest moderated first
Joe K.
Chat was super helpful!
Reply from Binance.USSep 18, 2026
Hi Joe, Thank you for the great review! We’re glad to hear our chat support was helpful and provided the assistance you needed. We appreciate you taking the time to share your experience. Regards, Binance.US
Elias J.
as their motto the user experience, the best I have ever experienced.
Reply from Binance.USSep 17, 2026
Hi Elias, Thank you for the wonderful review! We’re glad to hear you’ve had such a positive experience with Binance.US. We appreciate your support and thank you for choosing us! Regards, Binance.US
WarrenD
Support ticket 132133232 Binance BOTS responds to my inquiry as “appreciate your response”, but I cannot accept another request to simply “wait a little longer” without any meaningful information or timeframe. I have already waited a reasonable amount of time of 3 weeks while my USDT funds remain restricted. During this period, I have repeatedly contacted Binance.US everyday and have received essentially the same generic response that my case is being reviewed by another internal team. No one has clearly explained what the problem is, whether you require anything from me, or when this review will actually be completed. I even canceled my new Binance account and sold all of my cryptocurrency back to cash and liquidate to cash for easy withdrawal. As a first time user of Binance, I am treated as a criminal and feel that this is a discriminatory practice by BinanceUS. All reviews in Reddit says this is their normal procedure and can have wait times of over 4 Months. This company is totally unresponsive and repeatedly of holding my money and won’t even cancel my first timer account. Poor customer service, and no end in site to cancel my account. Worse crypto exchange company ever.
Reply from Binance.USSep 17, 2026
Hi Warren, Thank you for sharing your feedback. We’re sorry for the frustration caused by the extended review and the lack of clarity around when you can expect next steps. We’ve identified your support case and understand you’re looking for more than another request to wait. Your case remains with the appropriate team for review, and any available updates or next steps will be communicated directly through your existing support ticket. We appreciate your patience while the review is completed. Regards, Binance.US
Ron
I had problems with Coinbase accepting my deposit transfer. I tried Binance and had no issues. The help bot reminded me to use USD instead of USDT and purchase was simple after that. Your website is easy to navigate. I'll be starting with Binance.
Reply from Binance.USSep 16, 2026
Hi Ron, Thank you for the great review! We’re glad to hear you had a smooth deposit and purchase experience, and that our support helped clarify the difference between USD and USDT. We appreciate your feedback and are happy to have you with Binance.US! Regards, Binance.US
Tracy
I need to get on my account and withdraw out my money
Reply from Binance.USSep 14, 2026
Hi Tracy, Thank you for sharing your feedback. We’re sorry to hear you’re having trouble accessing your account and funds. We’ve requested more information through Trustpilot so we can better identify your case and review the circumstances you described. Once we receive that information, we’ll be able to take a closer look and help with the appropriate next steps. Regards, Binance.US
Steven M.
Donny did a fantastic job helping me…he is good at his craft!!!
Reply from Binance.USSep 11, 2026
Hi Steven, Thank you for the great review! We’re glad to hear you received fantastic support and had a positive experience getting the help you needed. We appreciate you taking the time to share your feedback. Regards, Binance.US
Carie M.
I Love Binance! It's so easy to figure out it explains very well and I am thankful for the great customer service! They are kind and professional and offer a solution every time! Thank you Binance!
Reply from Binance.USSep 9, 2026
Hi Carie, Thank you for the wonderful review! We’re glad to hear you’ve found Binance.US easy to use and that our support team has been kind, professional, and helpful when you need assistance. We appreciate your support and thank you for choosing Binance.US! Regards, Binance.US
Debbie
Could not complete the photo request using their app. Nothing mentioned going into it that you can't use a selfie. Wasted time on that, had to look it up on AI must be a real photo you download. Did that pic, still couldn't get it to upload and complete just so you can do a bitcoin transaction! Decided on another app, what bam, done!
Reply from Binance.USSep 8, 2026
Hi Debbie, Thank you for sharing your feedback. We’re sorry the photo verification process wasn’t clear and that you spent additional time trying to complete the request without success. We’ve requested more information through Trustpilot so we can better identify your case and understand what happened. Once we receive that information, we’ll be able to take a closer look at the verification issue you experienced. Regards, Binance.US
