Bioness Medical, Inc.Reviews of bionessmobility.com

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Discussion on the very start of order and how it was explain to us was so clear, no delay in receiving the L300 GO, Mr. Ron Doud was very accomodating, Thank You.

Everyone who has been working with me has been Fantastic! Sandra Mendoza has been fun and fabulous! She does her job very good!! Kudos to her!!

This company stayed on top of every move of this process. From emails to face to face meetings. Perfect. Thanks for what you guys do.

My Bioness L300 GO had just been fitted the afternoon of March 24th and my car was broken into. Thankfully I was wearing the device but had all the equipment to re-charge and operate it with in my back seat. I had gone to one of the grandkids swim meets immediately following my appointment in the San Fernando Valley. When I returned to my car the back door was unlocked and the bag was gone. Nothing else was disturbed all the other doors were still locked. After exhausting all on site-property services, Lost & Found/Security, Swim office for drop off of items. I returned to the parking lot to search the areas trash receptacles The following day I went to Van Nuys Police department and filed a claim and again returned to the offices at the park, security and Lost & Found and nothing. I contacted Cassandra Baskin at the Bioness Co. left her a voice mail. I told her my saga and she returned my call the following day and said she had spoken to her manager and they offered to replace the charger & the one package of electrodes that were in the lost bag. The one charge the device had prior to my appointment for fitting lasted until Tuesday of the following week. When I returned home that Tuesday after our Volunteer luncheon for Northridge Hospital there was my Bioness gift. I removed my device from my calf and the electrode and immediately put it in the L300GO into the charger. I know of no other company so willing to help out one in need. I am a senior with limited income and had to apply for financial assistance to obtain the device and this process was also painless. This device has once again brought life back into this one user and I hope you don't wait to get your life on your legs back! GO FOR IT!

I love the new Bioness 300. I feel more confident with this device over the older model. It is great to be able to walk barefoot and not have to worry about having the extra piece in my show. I have severe foot drop and without this, I wouldn't be able to walk as far and not have to worry about my toes curling and tripping me up. Thanks Bioness.

For the new L300GO needed to see the local Bioness clinical representative twice to help with the fitting of the device. After the second session the device worked well for about a week, then had the problem of no matter where we positioned the stim cuff (tried for at least an hour) could not get the right foot to respond in the outward direction. Called the main office and within the day got back to us with help. Nothing said stood out as a fix for the problem, but to get the pads wet. We had been blotting the pads of water so that they were probably somewhat dry or held only some percentage of what should be the "standard wet" amount. After the call we decided to get them wet, and with minimal drying found that was the problem. Had called the local clinical specialist and she did get back to us (had been on vacation) within a day of her return, since I had called her twice, with the third call telling her of the solution. So with a red face and humble attitude found the enemy was none other than both wife and husband being somewhat ignorant of the wetting process for the pads. The clinical rep was very kind, upon hearing of out plight messages, and responded that should we need any further assistance to notify her to resolve any issue that might arise so any problem would be taken care of to the satisfaction of all involved.

Overall I would have to give Bioness a 4.5 star rating. My lovely bride has both the H200 and the L300. The only issue we seem to be having, which I consider minor in nature, is on the H200, the piece known as the, “Extensor Wing”, where Electrodes #1 and #2 are located. The Extensor Wing detached itself from the wing arm quite easily with the slightest movement of the wing arm. I haven’t report this issue to CS yet only because it hasn’t hindered the ability to use the device nor has it hindered the effectiveness of the device. Keep in mind that both of these devices are probably the best on the market for what they do and that type of technology doesn’t come cheap. My bride has been using both devices for a month and we have seen her ability to walk and move her fingers improve. Thx Bioness!!!