Great
Based on 1,541 reviews
Bioness Medical, Inc.4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
1,541 approved reviews, newest moderated first
Wilbur J.
Started working as soon as it was programed for me.
Reply from Bioness Medical, Inc.Oct 3, 2023
Hi Wilbur - Thank you for taking the time to leave this review! We wish you continued success in your mobility journey.
Gracelynn B.
The product has been amazing for my daughter. Learning all the signals and colors has been more of a challenge. We are slowly getting used to it. The app stopped working on my phone just recently.
Reply from Bioness Medical, Inc.Oct 3, 2023
Hi Gracelyn - Thank you for reaching out and leaving this review. We apologize for any challenges you may have faced and will request that your local representative reach out to provide further assistance in setting up your device. We further apologize for the issues you’ve been experiencing since the recent software update for Android. We are glad to announce that a new version of myBioness for Android (version 2.7.15) has been released. Visit the Google Play Store on your mobile device to download or update. Instructions for pairing and using the mobile app are available here. For general questions or assistance in how to operate the system without the mobile app, please consult pg. 52 of the L300 Go User Guide or contact Technical Support: E: [email protected] P: 800-211-9136, 7AM-5 PM PST 1-English or 2-Spanish 1-Patient 2-L300
Samuel A.
I 've had my devices (ankle and foot) for one month and this survey is the first that I have actually heard anything from Bioness re. my purchase (100 percent out of my own pocket) thanking me for becoming a client. My rep (who I have since heard from yesterday after contacting her twice with questions--she is great and was so apologetic) is transitioning to a new position and I got kinda lost in her text messages but I would have expected a more immediate unprompted call to check in with me.
Reply from Bioness Medical, Inc.Oct 3, 2023
Hi Samuel - Thank you sharing your experience with us and we apologize for any inconveniences. We will request that a local representative reach out to see if there is any assistance we can provide as we want to ensure that you are supported throughout your Bioness experience. Please call us at 855.902.5252 Monday–Friday 7am–5pm PST if you have any additional comments or questions.
Theodore B.
Does what it said it would.
Reply from Bioness Medical, Inc.Oct 3, 2023
Hi Theodore - We appreciate you leaving this review! We are so happy to hear about your positive experience with the device and wish you the best in your mobility journey.
Imteaz "Ronnie" H.
I usually don’t write reviews. This company service forced me to write. I must say they are very good at collecting money. But after that who knows who. They sent wrong labeled product without any support. Call for support leave a message and we will call you soon. Soon in their dictionary is probably week. There is no customer care / after sales service. Once you paid you are on your own. Now regarding product I don’t know how this is to evaluate when you did not have any program or tune up. Very frustrating . Wanted return. Will never recommend any body for this company product.
Reply from Bioness Medical, Inc.Oct 3, 2023
Hi Ronnie - Thank you for taking the time to share your thoughts and experiences with us, we appreciate hearing customer feedback. We want to ensure that you are supported through your Bioness experience, so we apologize for any issues you may have encountered. Our team will connect with you and you are always welcome to give us a call at 855.902.5252 Monday–Friday 7am-5pm PST.
Gary S.
I was told that initially that I was entitled to discounts bringing the price to about $2000 but ended up being charged $4200..
Reply from Bioness Medical, Inc.Oct 3, 2023
Hi Gary - We appreciate hearing customer feedback and are sorry for any communication issues you may have faced. We will request that a company representative reach out to discuss this further. Our team will connect with you soon and you are always welcome to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.
Ann Porteous A.
Could not use either device
Reply from Bioness Medical, Inc.Oct 3, 2023
Hi Ann - Thank you for this review. We value hearing customer feedback and appreciate you sharing your thoughts and experiences despite the devices not being the right fit for your needs. We wish you the best.
Amy M.
My son had a brain injury and suffered a right hemiparesis! The bioness has allowed him to recover his ability to run and walk. He can play like other kids without the fear of falling and getting another injury!
Reply from Bioness Medical, Inc.Oct 3, 2023
Hi Amy - Thank you for taking the time to leave this wonderful review! We are so happy to hear that your son has seen such great success with his device and is back to running around with his friends. We wish your family nothing but the best!
