BirdeyeReviews of birdeye.com

Awful company. They lock you in to an initial 12 month contract. We gave one months notice to cancel, their retentions manager called us and when hearing out reasons for cancelling offered us 2 months free. He was very underhanded in explaining this and how the ‘auto renew’ works and they continued to charge us. When we questioned this and had a recorded phone call and emails proving the agreement, they were backtracking and making out we were in the wrong. Absolutely awful company, they take your money, offer incorrect information when training and try to trick you tie you in to another 12 month contract. Avoid at all costs!

I have a small real estate company and I am perfectly capable of getting reviews on my own BUT I chose Birdeye because the promised to fix some issues I have problems with. I have a lot of buyers and seller that live out of the country and they were no able to leave reviews on google for me. Birdeye said "NO PROBLEM", we can help you with this. Well, they did NOT help and did NOT solve the problem!!! I also told them I wanted to connect to my personal FB page NOT my business pages. Of course they lied to me and they couldn't connect to my personal page! I also have two (don't ask me how that happend...) google business pages and I wanted to connect to the one that has all the reviews. Again, they said no problem......This is over8 month ago and still no solution for either one of my issues. I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called. Wanted to cancel because they did nothing but lie to me BUT ofcourse they were not willing to let me out of the contract. $3000 total waste of money, time and energy!!!

Unfortunately, the review product just doesn't work. Our agency lost $67,000 in annual revenue because of this product. Our agency had a 98% account retention rate before we switched to the bird eye system. We tried to find technical reasons for the products weakness and have had no help from any birdeye' technical standpoint. We have asked to get out of the contract, but S*** R+++++ of bird eye is very difficult to reason with. He won't even share who his superiors are. We are still paying but plan on stopping payments and putting the dollars in a interest bearing account for them. rather than paying. I would suggest that if you are a reputable agency, you stay away from this company and their review product. So after I wrote this review Birdeye replied that they were going to look into it and almost a month has gone by and I have heard nothing.

I've been using Birdeye for a few years at about 33% of its capabilities. Recently, I've been diving in deeper and really getting to know the product, and I am really impressed. Lots of great resources once you know where to look ;-)

My experience with customer service was excellent

This company is dishonest, lies and incredibly deceitful. Promised me that they had worked out integrations to get me over the line and signed the contract. Once signed, turns out everything was lie. They were not able to deliver and then they ghosted me completely. They have been charging me every month and have used the contract as leverage to take advantage of me. Stay clear from these criminals!

So far, it's been a great experience. My on boarding went good and I'm looking forward to getting more leads through Birdeye.

Do not engage with this company over priced and hassle to disengage with. They are not clear with terms from the beginning. My onboarding fella lied and then it was impossible to get to the bottom of the misdirection with telemarketers