BirdfyReviews of birdfy.com

I have had a wonderful experience with customer service. My cable company should take lessons. My feeder didn't charge and a few calls and emails they helped me out. I love my feeder and will have it up and running again soon.

UPDATE: Birdfy has since issued a return label and promised a refund. I wish there was a zero star option. This was a gift. We are relatively tech savvy, but we spent HOURS trying to get the thing to connect. We even went into our internet app and made sure the settings were correct (quite a pain, by the way). It still never connected. We gave up after following all the troubleshooting steps. But the real problem is their customer service. It's HORRIBLE! We've been asking for a refund and return label for weeks. Their automated responses are a jumble. They have said our order number doesn't exist and have insisted on pictures of the cameras multiple times. Ridiculous. I'm disputing the charge of course, but this company is a joke. Or a massive scam.

I’ve had my first Birdfy camera since December and recently added a second one — and I can honestly say, they’re both absolutely fantastic! My daughter and I absolutely love using them. They bring so much fun and excitement to our garden, and it’s amazing how connected we feel to nature thanks to these clever little devices. The live view and audio features are brilliant — being able to see and hear the birds in real time is such a treat. And the ability to talk through the camera is surprisingly useful — especially for scaring off the occasional cheeky squirrel! The AI recognition is impressively accurate and really helps us quickly identify the different species that visit. It’s a fun and educational experience, especially for my daughter, who’s now a budding birdwatcher. I’d definitely recommend Birdfy cameras to anyone — they’re well-made, packed with useful features, and bring a lot of joy. We’re already looking forward to adding one of the bird houses or nesting boxes to our setup!

I enjoyed the bird feeder -- while it worked. I received it, along with the solar panel charger, as a gift. About a year later, the camera wasn't being charged. I called the Birdfy support line and they went through several steps with me and verified it wasn't working. They asked me to plug something else into the solar panel to see if it would charge this other device. First, I didn't have another device I could plug the solar panel into. If I did, I still wouldn't have done it because I couldn't be certain that the panel wouldn't harm the other device. They didn't offer to replace the solar panel until I could verify that it wasn't charging. Update: Birdfy has contacted me. I’ll update with what they decide to do about this issue. Update (6/5/25): I supplied all of the information they requested, then they went radio silent. I've sent a couple more emails asking about the process with no response. I was initially hopeful, but I guess they just wanted a reply on here to make it look like they support their product.

I sent a complaint about their squirrel screen. The squirrels ate it. I Included a photo. They never responded! Poor customer service… Other wise they sell great feeders.

Extremely disappointing product and even worse customer service. I purchased the Birdfy Feeder Bamboo directly from Birdfy’s official website because it was advertised as an outdoor bird feeder. After less than a year of normal outdoor use, the unit has severely deteriorated — the bamboo material is clearly not protected nor properly treated for outdoor conditions as one would expect. The feeder now looks damaged and weather-worn, which defeats its purpose. What’s worse is Birdfy’s complete lack of customer support. I have sent three separate emails to request warranty service, as their website states they offer warranty coverage. I have received no response whatsoever. It is unacceptable for a company to promote a warranty and then completely ignore customer claims. Birdfy's website promises a "60-Day Return Guarantee" and implies product quality, but they seem unwilling to stand behind their products or respond to legitimate concerns. Buyers beware — if you have any problems after purchase, you may be completely on your own. Very disappointing experience. I expected much better. Xavier Bello

I got the Birdfy Smart Bird Houses With 1080P HD Bird Feeder Camera, Perfect Viewing Bird Nesting and Hatching, Solar Powered, Cyan off of Walmart.com. Really like the look and use of the feeder! Pretty to look at, easy to assemble, and the app is cool to follow. It's just getting warmer here in New England, so I've got to get my bird seed going and attract some birds! How cool though that we can see inside the nest! I have two young children so it'll be a really fun thing to track with them. Like the Birdfy brand, like the feeders, highly recommend!

Obwohl ich technisch nicht besonders versiert bin, ist mir die Installation der Kamera schnell gelungen. Das System ist durchdacht, die Kamera muss selten aufgeladen werden und die Reinigung der Futterstation ist unproblematisch. Ich habe viel Freude an den Gästen, wobei Kohlmeise und Blaumeise immer unzufrieden werden, wenn keine Sonnenblumenkerne mehr im Futter sind...