Average
Based on 642 reviews
bistroMD3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At bistroMD, we reject the idea that healthy weight loss food must be bland and boring. We are passionate about providing delicious and healthy meal delivery plans that are perfectly suited for weight loss. Our programs are created using Dr. Cederquist's proven science for healthy weight loss. You choose and customize your weekly menu from our wide selection of delicious entrees. Our dietitians create a recommended program that is nutritionally balanced for healthy weight loss and fits your lifestyle. It doesn't get easier than this!
bistroMD (bistromd.com) has 642 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
642 approved reviews, newest moderated first
Brenda D.
If could give a zero or I would. I ordered the menopause plan. My husband ordered the diabetic plan. They were the same, but he got more snacks. The food was nasty. He almost got sick trying to eat lunch. It was inedible.
David S.
I did the diabetic program and was hugely disappointed. The food was bland and more shocking, it contained added sugar in every meal I tried. Most of the meals had 9 grams or more of sugar. My A1C never dropped the entire month I was on the plan. My order plus the shipping was over $200 a week for food that was supposed to be good for me, when in fact it made my A1C worse. Don't waste your money folks.
Ed S.
One of the most disappointing purchase of my life. The food was awful. Frozen TV dinners from the super market are a better value. We did eat the first meal but could only eat part of our second try. On the third try we each took a taste and sent out for pizza. That took care of six meals. The other four will go straight into the trash. Don't waste your money!
Richard S.
Many of the food items are quite good, Once you have been through the options it is easy to narrow in on the good stuff - some of which I have found myself thinking that I would be pleased to get in a restaurant. BUT. Logistics are not good. Once they had a "shortage of dry ice" which led to delays in shipping, which, if you are on the 7 day plan, is problematic, because you have no other food. Recently they have been out of a significant percentage of the menu items, but you don't find that out until the box arrives. So you order what you like, they ship you what they have. NOT ACCEPTABLE. And it isn't as if they were honest about the problem. My daughter received no shipment at all last week, and they said they had "shipped to the wrong address." No, they didn't have sufficient items to send her (she is a vegetarian), so they made up a shipping error instead of fessing up. How the ordering process is so unconnected to the supply is beyond me. So, I'm about to cancel if the process doesn't correct itself mighty soon. Caveat emptor.
Kim H.
I was very disappointed. some of the meals had frost on them, some were spicy and it was not in the description, several came with broccoli and in each meal the broccoli was burnt, the meals did not cook evenly and many were mushy.
Larry B.
The food was not good. I had a chicken meat loaf. I could not tell if it was chicken or fish. The box was left in my driveway so I do not know how long. The dry ice was gone. If you order and do not know if you will continue it cancel the second week when you order the first. If not and you cancel it you still have to pay for the second week. You can get this quality at the grocery store freezer.
Reply from bistroMDOct 16, 2020
Hi Larry, we would like to take the opportunity to address your concerns. Dry ice does evaporate during transit, however, the packaging is designed to keep your entrees frozen from our facility to your door. You will receive a tracking number for every order so you know when to expect it. Many members sign up for FedEx text notifications too. You are free to cancel your subscription anytime within the weekly deadline, which is 5pm ET on Wednesday prior to the delivery week. For example, if you wanted to cancel your program and not receive a delivery the week of 10/12/20, the deadline to cancel that order and all subsequent orders is 10/7/20 at 5pm ET. You will not be charged for deliveries that are cancelled. We hope that you have enjoyed more of the entrees in your first order! Every dish is crafted with balanced nutrition and prepared by professional chefs in small batches with quality ingredients. Our entrees are much lower in sodium, saturated fat, and added sugars while being much higher in lean protein and fiber compared to your typical frozen entree from your local grocer. We also do not use preservatives, fillers, trans fat, artificial flavors, or added MSG in our entrees. We're sorry to see you go and wish you well on your wellness journey! In health, bistroMD
Susan S.
I met my weight loss goals within 12 weeks. The food was satisfying and filling. I only criticize for fulfillment issues on order glitches - perhaps understandable during COVID.
Reply from bistroMDOct 16, 2020
Hi Susan, Thanks for sharing your experience! We're thrilled that bistroMD helped you reach your wellness goal! The pandemic may be presenting unique challenges, but we can assure you that bistroMD is doing everything in our power to make access to healthy meals the least of your worries. :) Congratulations on reaching your goal! We hope that you will use the tools you have learned from the bistroMD program to maintain life-transforming wellness. In health, bistroMD
Rose B.
For the most part you did okay. One shipment had no menu. Another shipment a snack wasn’t included. I’m not sure if I ordered a full days food, but I got two shipments which included full days food. But I found the breakfast meals were tasteless. Please more. But I’m pleased with my weight loss 18 lbs! P
Reply from bistroMDOct 16, 2020
Hi Rose, Thanks for your feedback! We apologize that one order did not arrive with the weekly menu. Our customer service team was happy to provide this to you! We absolutely strive to get your order 100% correct every time. However, if there is ever a mistake on our end, we will make it right for you. Congratulations on your wellness progress! We're thrilled that the bistroMD program is helping you achieve your goals. Thank you for choosing bistroMD as your wellness partner! In health, bistroMD
